AccountId: 011433970860
ContactId: 3c88919c-e4bf-49ac-af3c-8452e0472fab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 217839 ms
Total Talk Time (AGENT): 109918 ms
Total Talk Time (CUSTOMER): 72018 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/3c88919c-e4bf-49ac-af3c-8452e0472fab_20250220T20:25_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] We want to start the in the.
[CUSTOMER][NEUTRAL] Man and that that American Republic light, no public life.
[CUSTOMER][NEUTRAL] Equirosque.
[AGENT][NEUTRAL] OK, Simao and for the cires and cert.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, it's a policy.
[AGENT][POSITIVE] Cheering you.
[CUSTOMER][NEUTRAL] Cerrodosincuentaochos cuentosaocho.
[AGENT][NEUTRAL] Seos contao.
[CUSTOMER][NEUTRAL] Sinu Bao Baocho.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] for telephone.
[CUSTOMER][NEUTRAL] Cerro cuatro catceil novaina.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] New ento 9 say [PII] re reso.
[AGENT][NEUTRAL] is.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Excellent. I'm gonna check for er esto documentoso estesunapolisa supplemental on gala rile parte quesa signacommo depago okwaza despode so principal.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Use osteoptuer esta estapolisa attrave desu travajo retrocinco coffee roasters.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Let's see it the minute it it come up theojoenue de la farmaque que no passnonos.
[AGENT][NEUTRAL] OK, and then.
[CUSTOMER][NEUTRAL] that part.
[AGENT][NEUTRAL] No, I mean
[CUSTOMER][NEUTRAL] For me.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Buto esta trajeta te cuandovaino mediformaea tantola argeta seguro principal como estae used to informacione des no man clamo esta jeta no paga and an instant he paga desue de seguro principal.
[AGENT][NEUTRAL] The principal deltamento a receiver.
[CUSTOMER][NEUTRAL] Boy
[AGENT][NEUTRAL] A party can que and it's a caes condo esta el pagolocoouranza uh cons respect of primera prejunta esta lia noubre medicineas no prescription.
[CUSTOMER][NEGATIVE] Oh yeah, OK, it's like come on.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Arrival, OK.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] I was gonna.
[CUSTOMER][NEUTRAL] No, no, no, it's not say how much is my rim.
[AGENT][NEUTRAL] Get on I'm gonna.
[CUSTOMER][NEUTRAL] That's how he wanted.