AccountId: 011433970860
ContactId: 3c544a19-2d56-401b-9fab-17817bb9a1bb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8779 ms
Total Talk Time (AGENT): 3159 ms
Total Talk Time (CUSTOMER): 1309 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/3c544a19-2d56-401b-9fab-17817bb9a1bb_20250211T19:09_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] It's not