AccountId: 011433970860
ContactId: 3bfa0a78-a1b7-4415-9ca8-261d668d8824
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50130 ms
Total Talk Time (AGENT): 9719 ms
Total Talk Time (CUSTOMER): 26580 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/3bfa0a78-a1b7-4415-9ca8-261d668d8824_20250404T19:28_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, I was calling because I was wanting to file a claim and I need to know how I can go about it if it's easier just to, uh, send in the forms or is there an email or something I can email that to?
[AGENT][NEUTRAL] Yeah, OK, I can help you, um, we do have there's multiple different ways, uh, that you can file those claims.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][NEUTRAL] [PII] OK.
[CUSTOMER][POSITIVE] You gave me 120 OK.