AccountId: 011433970860
ContactId: 3bc3486d-2e05-4228-b270-2ff408027a84
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 386109 ms
Total Talk Time (AGENT): 143809 ms
Total Talk Time (CUSTOMER): 104752 ms
Interruptions: 3
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/3bc3486d-2e05-4228-b270-2ff408027a84_20250130T14:22_UTC.wav
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[AGENT][NEUTRAL] And one of the pelo conquite agusto.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] We want the.
[CUSTOMER][NEUTRAL] Mm mm and to er [PII] is a claimso.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And the Sinalourle.
[CUSTOMER][NEUTRAL] See Crodos cinco cinco says cuatrosieres.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So and so on.
[AGENT][NEUTRAL] OK, so a more Simale confirmero na ento telephone polio.
[CUSTOMER][NEUTRAL] See Juno on milchenta er telefonote to [PII] [PII].
[AGENT][NEUTRAL] uno demos electronic.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mocha graciasramori one of its poliamo is a via te estando um check it part the pedel no.
[AGENT][NEUTRAL] No par er er buo said.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] this is to send me the que to [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, separate separate.
[AGENT][NEUTRAL] OK, so is but uh uh er so we hope so we jo is correct the emails.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Sex and in check into suchentounatino.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] moment.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Um, so.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] OK, so you a more recite a ser el que second ja ja ja otaro right we'll check in to the japa so me dele they check it.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Or seva uh and unappe per say invalid to check it easily rep process relemoe buoyamente.
[AGENT][NEUTRAL] In the industry
[CUSTOMER][NEUTRAL] I don't.
[AGENT][NEUTRAL] No, sormo queer to a via bien pasaolo string aviles but I can check gain.
[AGENT][NEUTRAL] And at the moment.
[CUSTOMER][NEUTRAL] OK, no informrono peros nomen for [PII] to say me yes he says er yel says in sim foraymonte pasa tready pasa wastante tempoti me tomatolo that no foro you see witherando.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] We're supposed
[AGENT][NEUTRAL] lamentemoformacion gianova on the checkqueino seria on depositoreo cuenta el el depositoreoindo eco er el el el monto saflegen cuenta er.
[CUSTOMER][NEUTRAL] OK, sorry, I'm gonna try.
[AGENT][NEUTRAL] I'll go.
[CUSTOMER][NEUTRAL] No, it's a seria todo gracia it's.
[AGENT][POSITIVE] Getting on excellent.