AccountId: 011433970860
ContactId: 3b49644a-6837-4ef0-9bad-8f97df660248
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 47220 ms
Total Talk Time (AGENT): 10451 ms
Total Talk Time (CUSTOMER): 4678 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/3b49644a-6837-4ef0-9bad-8f97df660248_20250613T20:24_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][POSITIVE] Thank you for calling.
[CUSTOMER][NEUTRAL] Hello? Can you hear me?
[AGENT][NEUTRAL] Yes, ma'am. I can hear you.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] Yes, ma'am. How can I help you?
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] Hello, I'm sorry now. I can't hear you.