AccountId: 011433970860
ContactId: 3afd30a4-8567-4667-8ae7-0e8e314571c2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 284119 ms
Total Talk Time (AGENT): 142702 ms
Total Talk Time (CUSTOMER): 124397 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/3afd30a4-8567-4667-8ae7-0e8e314571c2_20250623T17:35_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] We start.
[CUSTOMER][NEUTRAL] All out.
[AGENT][NEUTRAL] Oh the.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] No thank you.
[CUSTOMER][POSITIVE] Going a value.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] Permitted.
[CUSTOMER][NEUTRAL] I thought the one paramanana.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] no that work forward.
[AGENT][NEUTRAL] Too.
[CUSTOMER][NEUTRAL] I guess
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] Settle those those and whatever.
[CUSTOMER][NEUTRAL] Cincoietes sorry just apocoajo.
[AGENT][POSITIVE] But yes yes.
[AGENT][NEGATIVE] No, no, no, no no no uh uh.
[AGENT][NEUTRAL] Dermatology, you.
[AGENT][NEUTRAL] Me uh unit number numeral telephone tele questa is connected.
[CUSTOMER][NEUTRAL] Simple extension [PII].
[AGENT][NEUTRAL] This.
[AGENT][POSITIVE] Those are nice in city Cs.
[AGENT][POSITIVE] My prefer my number completely so.
[CUSTOMER][NEUTRAL] So like.
[CUSTOMER][NEGATIVE] Yeah no me er erietete.
[AGENT][NEUTRAL] Its too mucha gracias and effect effectivo primero de nero loss.
[CUSTOMER][NEUTRAL] A OK.
[AGENT][NEUTRAL] See the article is a disclaimer.
[CUSTOMER][NEUTRAL] This
[AGENT][NEUTRAL] Reservations outpatient the policeare as that res miltos person.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No cure cuola visa sin.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I go.
[AGENT][NEGATIVE] Permitted lookinco also namas.
[CUSTOMER][NEUTRAL] OK, I think
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] In no, not to be so yeah.
[CUSTOMER][NEUTRAL] Yeah, I'm
[CUSTOMER][NEUTRAL] OK, I do and the reference to you.
[AGENT][NEUTRAL] Uh yes, uh, [PII], let me repeat this all.
[CUSTOMER][NEUTRAL] No don't think I ylose.
[AGENT][NEUTRAL] Ah, for custom.
[CUSTOMER][NEUTRAL] Tranquil
[CUSTOMER][NEUTRAL] I tell you we're not talking thing yeah.
[AGENT][NEUTRAL] Will you let me pay you again?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Is he or is he?
[CUSTOMER][NEUTRAL] Friday, yeah.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Yeah, of that E.
[CUSTOMER][NEUTRAL] er er I yeah they.
[AGENT][NEUTRAL] Yeah [PII] is the yana.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No, if they made that S A R.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] R N N ah.
[AGENT][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] They're young.
[AGENT][NEUTRAL] Toys.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] versus precipi conte you see see commodi is Diana eovaki Dian Diana [PII] in English so was are but anyway.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Listo no list.
[CUSTOMER][NEUTRAL] But not the thing have full yeah.
[CUSTOMER][NEUTRAL] No.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] It was the timer.
[AGENT][NEUTRAL] Bye.