AccountId: 011433970860
ContactId: 3ae3849c-b4d4-4146-9259-9e729d11728e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 586020 ms
Total Talk Time (AGENT): 314046 ms
Total Talk Time (CUSTOMER): 236901 ms
Interruptions: 5
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/3ae3849c-b4d4-4146-9259-9e729d11728e_20250501T12:59_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Well, as of right now.
[AGENT][NEUTRAL] We the.
[CUSTOMER][POSITIVE] Oh hey come with us.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Um, I thee que queresaya.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Eerodo to uno se cuatro noesiete.
[AGENT][NEUTRAL] on the pro is confirm la casuque that says connected resinco doitreitocho extension triple one.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] You see, I see.
[AGENT][POSITIVE] No it's a good thing.
[CUSTOMER][NEUTRAL] OK when I'm yeah.
[AGENT][NEUTRAL] No, look, was a thing of me not as a lasul to to a a year a year but I'm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Let's see.
[AGENT][NEUTRAL] Uh, [PII] no complete [PII].
[CUSTOMER][NEUTRAL] Uh, see numbers la la la fe cinco dress mire.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Monia Cer beneficial police to loss etiva he enter the article came for a cirquelos beneficials they will sever una verification the.
[AGENT][NEUTRAL] It's a disclaimer DNA.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me see what the.
[CUSTOMER][NEUTRAL] the sea.
[AGENT][NEUTRAL] It is.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Uh, the [PII] oficina.
[CUSTOMER][NEUTRAL] Commu?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Let's see. Raita.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] That's good.
[CUSTOMER][NEUTRAL] Oh [PII] I can see that [PII].
[AGENT][NEUTRAL] C C C
[AGENT][NEUTRAL] It's because [PII] see is it's senotelos different.
[CUSTOMER][NEUTRAL] Mhm, um, in [PII] [PII], mm.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] Claes see which uh which uh go on.
[CUSTOMER][NEUTRAL] You know Mexicana.
[AGENT][POSITIVE] The system I make, I mean now we can.
[AGENT][NEUTRAL] I kind of.
[AGENT][NEUTRAL] They pay
[AGENT][NEUTRAL] Oh [PII].
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] When a la poli no beneficio de los zola is the areas preservicio needs to put cao prose mentor.
[CUSTOMER][NEUTRAL] Um, a lot.
[AGENT][NEUTRAL] Of us here.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] When I.
[CUSTOMER][NEUTRAL] The sound laser.
[AGENT][NEUTRAL] Uh, but it is in.
[CUSTOMER][NEUTRAL] It will, it will laser.
[AGENT][NEUTRAL] [PII] is a relation.
[CUSTOMER][NEUTRAL] See como como primar primario.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] Clarolo total el queue to make stand is to rela al accident.
[CUSTOMER][NEUTRAL] 2 months you
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] This is his diagnosticacommona for me dociente uh la polisa podria curus gaos me as the oscientola desorilla.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That sort of thing
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Um, so no.
[AGENT][NEUTRAL] he's gonna he's the facility.
[CUSTOMER][NEGATIVE] Porquesino matacomo.
[AGENT][NEUTRAL] No, so.
[CUSTOMER][NEGATIVE] You need to burn anything.
[CUSTOMER][NEUTRAL] Uh, no, it gets it gets just a more aesthetic hermatolo here bedroom.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] And it's.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Ah, OK.
[AGENT][NEGATIVE] It's a paratatamentolane condoes mm no.
[CUSTOMER][NEUTRAL] Mhm, that's happened.
[AGENT][NEUTRAL] Yeah. OK.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] To Clara.
[CUSTOMER][NEUTRAL] 0841.
[AGENT][NEUTRAL] This is.
[CUSTOMER][NEUTRAL] Come?
[AGENT][NEUTRAL] What is the numeralla police?
[CUSTOMER][NEUTRAL] It's one of those in those those face whatever.
[AGENT][NEUTRAL] on those sinos.
[CUSTOMER][POSITIVE] I was just good.
[CUSTOMER][NEUTRAL] You know those those those saints.
[CUSTOMER][NEGATIVE] Oh shit, is there any
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Let me do so.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] And then the secondary one.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] OK
[AGENT][POSITIVE] This is one. Good how are you?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] She is [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] This is key as Antoniomajorafluencia de pacientes.
[CUSTOMER][NEUTRAL] Let me see, I didn't see you.
[AGENT][NEUTRAL] Hi
[AGENT][NEUTRAL] Um, my number.
[CUSTOMER][NEUTRAL] How many
[CUSTOMER][NEUTRAL] [PII] la fechadomilocho.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Baul.
[CUSTOMER][NEUTRAL] Um, no, and last time I said there you go.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] did you
[AGENT][NEUTRAL] Oh, it's again or uh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I could have a little bit to do.
[CUSTOMER][NEUTRAL] Um, no.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] it
[AGENT][NEUTRAL] But look at that.
[CUSTOMER][NEUTRAL] Nomatoloo the loomentomento so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ah yeah, MN, MN.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] We could.
[AGENT][NEUTRAL] I get to my papa and so el el mental with the second.
[CUSTOMER][NEUTRAL] That's fine. They just not have to.
[CUSTOMER][NEUTRAL] Mm willing.
[CUSTOMER][NEUTRAL] No, no more you know.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And yeah.
[CUSTOMER][NEUTRAL] No, um yes and no.
[AGENT][NEUTRAL] I mean that too.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] It is
[AGENT][NEUTRAL] One of the poli a cure maximo desilos in cuenta larealano or persona.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] He is loss.
[AGENT][NEGATIVE] Heel momento Antoni notedria na de los beneficios. Oh, demented.
[CUSTOMER][NEUTRAL] She cuanto.
[AGENT][NEGATIVE] Semiosincuenta.
[CUSTOMER][NEUTRAL] Yeah does heur power.
[AGENT][NEUTRAL] No, so.
[CUSTOMER][NEUTRAL] Satao you are er la primerapacienter.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, to see.
[AGENT][NEUTRAL] Solona cosita we had the sabra circa de esta polia la polio de Antony docintosincuentaola and Lao per persona doses [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I said by the complete docientosincuenta comments and goods.
[AGENT][POSITIVE] Correct. Yes yes.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Man [PII] he get a cassis in the semana for no man.
[AGENT][NEUTRAL] You want the other way.
[CUSTOMER][NEUTRAL] No, don't my thing I.
[AGENT][NEUTRAL] You want.
[AGENT][NEUTRAL] I'm
[CUSTOMER][NEUTRAL] I don't know.