AccountId: 011433970860
ContactId: 3ac8fb6b-354d-48a1-bda2-fc90302c861f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 533799 ms
Total Talk Time (AGENT): 256037 ms
Total Talk Time (CUSTOMER): 230582 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/3ac8fb6b-354d-48a1-bda2-fc90302c861f_20250321T18:38_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We want.
[CUSTOMER][NEUTRAL] We wanna start this uh [PII].
[AGENT][NEUTRAL] When I.
[CUSTOMER][NEUTRAL] A gracias er examines er the quest and to er er que que la gente quest man clarodos the del venti quatro they don't know an suesta inquique queen.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] prefer the cires and certificpodisa.
[CUSTOMER][NEUTRAL] Exa group.
[AGENT][NEUTRAL] No outpatient certificate number when hospital in.
[CUSTOMER][NEUTRAL] Oh, she's in your Cor Corro dos uno.
[CUSTOMER][NEGATIVE] Ochocincoerro.
[CUSTOMER][NEUTRAL] Ochocinco M the mama Eisa Ocho.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEUTRAL] OK, senora elpino system a male pur for a con confirm sofenasimento.
[CUSTOMER][NEUTRAL] And he save me and er like the cuatro as incase place [PII].
[AGENT][NEUTRAL] It is when a.
[CUSTOMER][NEUTRAL] I it it it's only apartamento.
[CUSTOMER][NEUTRAL] I I I'll telefocho qua to face pocho quae Taocho.
[AGENT][NEUTRAL] par ta ment o unidad.
[CUSTOMER][NEUTRAL] Is it the, the, the, the Felipe.
[AGENT][POSITIVE] Perfect grass electronic socia police.
[CUSTOMER][NEUTRAL] It's the [PII].
[AGENT][NEUTRAL] The rope.
[CUSTOMER][NEGATIVE] Ah, this is the physicians can you throw ajos.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But it's it says it's the nostro para paraga peru is be.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Well, it, it's hi it says the [PII] Pht and [PII].
[AGENT][NEUTRAL] Which is salpino one the same part of verificlamo vido correct.
[CUSTOMER][NEUTRAL] She's yours the question.
[AGENT][POSITIVE] Perfect.
[AGENT][POSITIVE] The quests excellent circus serio.
[CUSTOMER][NEUTRAL] Elvisio and September cuatro.
[AGENT][NEUTRAL] 99 permit.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] you was this um.
[AGENT][NEUTRAL] A and.
[AGENT][NEUTRAL] Now to think of the quadra.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] poli.
[AGENT][NEUTRAL] That's, you understand it better make the almost over.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, but western right now so.
[AGENT][NEUTRAL] So Poliarein notemore clamo para la fe deseptember [PII] Cinco del2 quad.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] But it's just the.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The cororas polite and a attens or mogo Is a polia's a process so solament ultima.
[CUSTOMER][NEUTRAL] paso no radicados.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In the end, uh, salpino machino tenora de partelela.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] The
[CUSTOMER][NEGATIVE] No, no, no, no, no.
[AGENT][POSITIVE] Perfect. I see porque no record in sportara el sepala process.
[AGENT][NEUTRAL] Systemosotros ele er a posse quesillombia por correo.
[CUSTOMER][NEUTRAL] Uh, there's no.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] See I mean [PII].
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Or like a city or uh-huh you see you can see.
[AGENT][NEUTRAL] See,
[AGENT][POSITIVE] Correct. C as [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I mean not that
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Uh-huh, it's to say [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Did you get the city.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] I'm let me use this one to see a a claim.
[AGENT][POSITIVE] Correct, I see.
[AGENT][NEUTRAL] Just adeque comunicaconosotros que bus camos and and Eliorlamore Clamo.
[CUSTOMER][NEUTRAL] but how.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect. So you do know it before?
[AGENT][NEGATIVE] My number is auto auto they also screw me nombre so you know.
[CUSTOMER][NEUTRAL] Or even see paraqueque porque see you mhm.
[AGENT][NEUTRAL] See that correo er quetea unavequesa informa correa in the control the the C so.
[CUSTOMER][NEUTRAL] Larolado but it's gonna for fast in the control iota it it's the people the the the the examines pue del cap and 2.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The permit.
[AGENT][NEUTRAL] It's to ero conquest for that.
[CUSTOMER][NEUTRAL] She don't know what I told you I mean in a party.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] La la la.
[CUSTOMER][NEUTRAL] Season.
[AGENT][NEUTRAL] We um.
[AGENT][NEUTRAL] Oh that's what pino.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mm
[AGENT][NEGATIVE] lamentos er.
[AGENT][NEUTRAL] Serviiolis and lade in the pientes solamenteleo medical and unam and unmallegencias.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Siro [PII] rape physica examined the diagnostic on hospitales pero mingoserviser and a doctor.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Or in our independence.
[CUSTOMER][NEUTRAL] No, this is in classes see I want you to um a curio.
[AGENT][NEUTRAL] Later see.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] See. OK.
[CUSTOMER][POSITIVE] OK dokey. Perfect.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, so I.
[CUSTOMER][NEUTRAL] I was quenono.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Perfect. OK, yotolio.
[AGENT][POSITIVE] in the excellent.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Excellent yeah that's yes yes.