AccountId: 011433970860
ContactId: 3ab92978-4dfe-499d-ab60-390a7887f750
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13579 ms
Total Talk Time (AGENT): 5990 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/3ab92978-4dfe-499d-ab60-390a7887f750_20250508T19:33_UTC.wav
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[AGENT][NEUTRAL] calling
[AGENT][POSITIVE] How can I assist you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] CSR will disconnect for no response.