AccountId: 011433970860
ContactId: 3a8001ff-52bd-4cc1-b850-14082c4fd261
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1744650 ms
Total Talk Time (AGENT): 459213 ms
Total Talk Time (CUSTOMER): 524096 ms
Interruptions: 5
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/3a8001ff-52bd-4cc1-b850-14082c4fd261_20250327T12:50_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey, hi, this is [PII] calling from the priority's office to check on the claim status.
[AGENT][POSITIVE] OK, I'll be more than happy to help you with the claim status and from my notes, can you spell your first name for me please and provide a good contact number?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] [PII] and the good callback number will be [PII].
[AGENT][NEUTRAL] OK, I, I'm asking you to spell your name because I couldn't hear you. Are you saying [PII] like [PII] or [PII]?
[CUSTOMER][NEUTRAL] Yes, yes.
[AGENT][POSITIVE] Thank you. And
[CUSTOMER][NEUTRAL] Yes, [PII] OK, go ahead.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] And um may I have the member's policy number?
[CUSTOMER][NEUTRAL] Yes, it is 02419388 M as in Mike, L as in Lima number 7.
[AGENT][NEUTRAL] Thank you for that and [PII], how many claims do you have in total today?
[CUSTOMER][NEUTRAL] Only one.
[AGENT][NEUTRAL] All right, and can you verify the member's first and last name and date of birth?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] My first name is [PII] and the last name is [PII]. Date of birth is [PII].
[AGENT][NEUTRAL] Thank you for that and all the information provided is a verification of benefits, not a guarantee of payment. May I have the date of service for the claim you like me to check on?
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] [PII] but the amount was $72,0099 even.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, hold on one moment.
[CUSTOMER][NEUTRAL] Are you sure?
[CUSTOMER][NEUTRAL] Any further detail
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] And can you verify the name of the provider's office on the claim?
[AGENT][NEUTRAL] Hello, [PII].
[CUSTOMER][NEUTRAL] Yes, it is HC Florida Mercy Hospital.
[AGENT][NEUTRAL] OK, so we don't have a claim on file um from your provider for that data service.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, give me a moment.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So we send via mailing address. The mailing address has just confirmed whether it is correct or not, we will, uh we sent to [PII]. Is this the correct mailing address you billed to?
[AGENT][POSITIVE] Yes, that's correct.
[CUSTOMER][NEUTRAL] OK. So do you have any payer ID?
[AGENT][NEUTRAL] Yes, it's 60801.
[CUSTOMER][NEUTRAL] Mhm. OK. Give me a moment.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So what is the effective and termination date of the member?
[AGENT][NEUTRAL] Hold on one moment.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] The policy was effective from [PII].
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Give me a moment.
[CUSTOMER][NEUTRAL] OK. May I know the timely filing to resubmit this claim?
[AGENT][NEUTRAL] So there's no timely filing as long as the policy was active on the data service, you can file at any time.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And may I know the group name?
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Hold on one moment.
[AGENT][NEUTRAL] Sunshine
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Gasoline.
[AGENT][NEUTRAL] Distributor
[CUSTOMER][NEUTRAL] Uh, this year.
[AGENT][NEUTRAL] Distributors.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We do have
[CUSTOMER][NEUTRAL] Group number, please.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Um, 24399.
[CUSTOMER][NEUTRAL] OK. And the plan type?
[AGENT][NEUTRAL] This is a Medlink supplemental gap insurance.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And uh member is the policyholder or he's a subscriber?
[AGENT][NEUTRAL] Uh,
[AGENT][NEUTRAL] It's the same, it's the policyholder.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Hold on one moment. Let me double check.
[AGENT][NEUTRAL] Oh, neither. He's a dependent, my apologies.
[CUSTOMER][NEUTRAL] OK. What, who is the policyholder? May I know his name?
[AGENT][NEUTRAL] Um, her name is [PII].
[CUSTOMER][NEUTRAL] Uh, can you uh spell the last name?
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK. And the relation with that uh subscriber?
[AGENT][NEUTRAL] I'm sorry?
[CUSTOMER][NEUTRAL] Relation with the subscriber.
[AGENT][NEUTRAL] We don't have all that information. That's just the the policyholder and one of their dependents, so they could be a parent or guardian, it's it's one of their dependents.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm. OK. Uh, date of birth of the policy holder, please.
[AGENT][NEUTRAL] We don't usually give all this information to the provider. Do you not have that?
[CUSTOMER][POSITIVE] OK, no issue.
[CUSTOMER][NEUTRAL] And may I get the call reference number for this call?
[AGENT][NEUTRAL] There's no call reference number, but you can use my name and today's date. The first initial to my last name is [PII].
[CUSTOMER][POSITIVE] Mhm. Thank you so much for this information. Have a great day ahead.
[AGENT][POSITIVE] You also, and thanks for calling APL. Is there anything else I could assist you with?
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] OK. Give me a moment, then if I do have another claim with me, I'll go with that. If not, I'll end up with this call, OK?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. I do have another claim with me.
[AGENT][NEUTRAL] Is it the same member or different member?
[CUSTOMER][NEUTRAL] Different.
[CUSTOMER][NEUTRAL] We
[AGENT][NEUTRAL] OK, hold on one moment, let me note this policy.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] OK. And the next member's policy number?
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] G as in Golf 0801.
[AGENT][NEUTRAL] OK, that's not an APL policy number.
[CUSTOMER][NEUTRAL] Give me a moment.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. 02489440.
[AGENT][NEUTRAL] Thank you, hold on one moment.
[AGENT][NEUTRAL] And can you verify the member's first and last name and date of birth?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] She. Last name is [PII]. Date of birth is [PII].
[AGENT][NEUTRAL] Thank you for that. Again, just for the call, all the information provided is a verification of benefits, not a guarantee of payment. May I have the date of service for the claim?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] And the total bill amount?
[CUSTOMER][NEUTRAL] 25,135 cents even.
[AGENT][NEUTRAL] $25,135.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Hold on one moment.
[AGENT][NEUTRAL] And what is the name of the provider on this claim?
[CUSTOMER][NEUTRAL] He's a Florida Northwest Hospital.
[AGENT][NEUTRAL] Alright, I'm showing we received the claim on [PII].
[AGENT][NEUTRAL] The claim number is 356.
[CUSTOMER][NEGATIVE] Dead on.
[AGENT][NEUTRAL] Would you like the claim number?
[CUSTOMER][NEUTRAL] Sorry, OK.
[CUSTOMER][NEUTRAL] Yes, yes.
[AGENT][NEUTRAL] The claim number is 3562843.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And on [PII], the claim was denied.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Requesting the explanation of benefits from primary insurance.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. Previously twice we have sent the primary OB, so did you receive it or not?
[AGENT][NEUTRAL] On what day did you send them?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Give me a moment it will send on.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Was it mailed?
[CUSTOMER][NEUTRAL] Uh, uh, give me a moment. I need to look on it, how they have sent.
[CUSTOMER][NEUTRAL] Yes, mailing address will be [PII].
[AGENT][NEGATIVE] Well, it's only been 3 days, so it probably has not been received yet. Where is it coming from?
[CUSTOMER][POSITIVE] And yes, timely filing is.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh, OK. So it will take some time, right?
[AGENT][NEUTRAL] Right, depending on where it's coming from, yeah. OK.
[CUSTOMER][NEUTRAL] And may I know your facts?
[AGENT][NEUTRAL] Your fax number is 877.
[CUSTOMER][NEUTRAL] Fax number, please.
[AGENT][NEUTRAL] 365
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] 942 3.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK. Uh, timely filing to submit this primary OB?
[AGENT][NEGATIVE] There's no timely filing as long as the policy was active on the data service.
[CUSTOMER][POSITIVE] OK. Thank you so much. Uh, I can pull another claim with your permission if not.
[AGENT][NEUTRAL] Hold on one moment, let me note this policy.
[CUSTOMER][NEUTRAL] I don't know about this call.
[CUSTOMER][NEUTRAL] Mhm. You are on hold.
[AGENT][NEUTRAL] [PII], OK, wait a minute, um.
[AGENT][NEUTRAL] The number.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] OK, hello [PII].
[CUSTOMER][NEUTRAL] Yes, please.
[AGENT][NEUTRAL] Thank you for holding and what is the next member's policy number?
[CUSTOMER][NEUTRAL] Yes, give me a moment. Um, I'm just looking on it.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Deepwater.
[CUSTOMER][NEUTRAL] OK, I'm with the another claim.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I can give you the policy ID with me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 024622 V. 6 M as in Mike. L as in Lima number 8.
[AGENT][NEUTRAL] OK, hold on one moment.
[AGENT][NEUTRAL] And can you verify the member's first and last name and date of birth?
[CUSTOMER][NEUTRAL] It is [PII], [PII], sorry, [PII].
[AGENT][NEUTRAL] And you said the policy number is 02462286?
[AGENT][NEUTRAL] Is that correct?
[CUSTOMER][POSITIVE] Yes, exactly.
[AGENT][NEUTRAL] OK, that's bringing up a, that's bringing up a different member.
[CUSTOMER][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] Mm give me a moment. We do have the.
[CUSTOMER][NEUTRAL] You will be with us with the claim number?
[AGENT][NEUTRAL] OK, what's the claim number?
[CUSTOMER][NEUTRAL] 3558928
[AGENT][NEUTRAL] OK, hold on one moment.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] a
[AGENT][NEUTRAL] OK, the last number is a 36, not 86. Hold on one second.
[AGENT][NEUTRAL] And can you verify the member's first and last name and date of birth? Uh, it was a different policy last time, my apologies.
[CUSTOMER][NEUTRAL] She did not
[AGENT][NEUTRAL] Can you repeat the member's date of birth for me, please?
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Date of birth is [PII].
[AGENT][NEUTRAL] Thank you for that and all the information provided is a verification of benefits, not a guarantee of payment. May I have, well, hold on one moment.
[AGENT][NEUTRAL] And so you have the claim number. Did you have a particular question about the claim?
[CUSTOMER][NEUTRAL] Uh, actually, yes.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, you were asking about the primary you actually we sent it on the same [PII]. Did you receive it via fax we have sent.
[AGENT][NEUTRAL] You sent it on what day?
[AGENT][NEUTRAL] I didn't hear, I didn't hear you.
[CUSTOMER][NEUTRAL] On [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] Right, if you mailed it, it hasn't been enough time for it to get here.
[CUSTOMER][NEUTRAL] Facts, facts.
[AGENT][NEUTRAL] Our fax number is [PII].
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Already we have sent
[CUSTOMER][NEUTRAL] Sorry to disturb and uh already we have.
[AGENT][NEUTRAL] You're saying you faxed it?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, hold on one moment.
[AGENT][NEUTRAL] Let me see if this is it. Hold on one second.
[AGENT][NEUTRAL] So we haven't received the fax yet. Um, hold on one moment.
[AGENT][NEGATIVE] I just want to double check, but no, we haven't received it.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] OK, no issue. When did you receive this claim?
[AGENT][NEUTRAL] It was received on [PII].
[CUSTOMER][NEUTRAL] [PII] add ons.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] On
[CUSTOMER][NEUTRAL] OK. I do have the fax number, so we'll just fax to that, OK?
[CUSTOMER][POSITIVE] And uh I'm just set up end up in with this call, OK? Thank you so much for this information.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Alright, is there anything else I can assist you with today?
[CUSTOMER][NEUTRAL] So I need to pull another claim or how it will be?
[AGENT][NEUTRAL] Uh, that's up to you. Do you have more claims?
[CUSTOMER][NEUTRAL] Give me a moment then.
[CUSTOMER][NEUTRAL] Uh yes, I do have another 2 claims with me. Give me a moment. I'm just pull upping with that, OK?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes, I do have the another number.
[AGENT][NEUTRAL] OK, hold on one moment, let me note this policy and then we can move on to the next one.
[CUSTOMER][NEUTRAL] Sure.
[AGENT][NEUTRAL] OK, the next member's policy number?
[CUSTOMER][NEUTRAL] OK, it is.
[CUSTOMER][NEUTRAL] 0249 02497688.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] Thank you, hold on one moment.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] And the date of birth?
[CUSTOMER][NEUTRAL] Date of birth.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] And again, just for the call, all the information provided is a verification of benefits, not a guarantee of payment. May I have the date of service for the claim and the total bill?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Sorry, it is.
[CUSTOMER][NEUTRAL] [PII], but the amount was $1,538 even.
[AGENT][NEUTRAL] Thank you, hold on one moment.
[AGENT][NEUTRAL] And can you verify the name of the provider's office on the claim?
[CUSTOMER][NEUTRAL] It is
[CUSTOMER][NEUTRAL] Allegan Regional Hospital.
[AGENT][NEUTRAL] What's the tax ID?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] So I'm showing we received the claim on [PII].
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] The claim number is 355.
[AGENT][NEUTRAL] 9652.
[AGENT][NEUTRAL] And on [PII], the claim was denied.
[AGENT][NEUTRAL] Because the services were rendered after coverage was terminated.
[AGENT][NEUTRAL] The policy was active.
[AGENT][NEUTRAL] From [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK. Member is ineligible for the date of service.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Is there any active policy with that number?
[AGENT][NEUTRAL] Not with APL.
[CUSTOMER][POSITIVE] OK. Thank you so much for this information.
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] You're welcome. Was there anything else I can help you with today?
[CUSTOMER][NEUTRAL] And only the one last account I do have with me. So give me a moment. I'm just pull up with that account, OK?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] How long this
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK. I do have a different policy ID with me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And it is 226-745-5.
[AGENT][NEUTRAL] All right, hold on one moment.
[AGENT][NEUTRAL] And can you verify the member's first and last name and date of birth?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK. OK, ma'am. My first name is
[CUSTOMER][NEUTRAL] [PII]. Last name is [PII]. Date of birth is.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Thank you for that. And again, just for the call, all the information provided is a verification of benefits, not a guarantee of payment. And may I have the date of service for the claim?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] And the total bill amount?
[CUSTOMER][NEUTRAL] $10,0024.79.
[AGENT][NEUTRAL] Thank you, hold on one moment.
[AGENT][NEUTRAL] And can you verify the name of the provider's office on the claim?
[CUSTOMER][NEUTRAL] Medical City, Arlion.
[CUSTOMER][NEUTRAL] I on
[AGENT][NEUTRAL] Alright, so I'm showing we received the claim on [PII].
[AGENT][NEUTRAL] The claim number is 354.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 5885.
[AGENT][NEUTRAL] And on [PII], the claim was denied requesting the explanation of benefits from primary insurance.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so give me a moment previously on.
[CUSTOMER][NEUTRAL] [PII], we have sent it. So, did you receive that not? And give me a moment, how we have sent, I'll just let you know.
[AGENT][NEUTRAL] What's that? OK.
[CUSTOMER][NEUTRAL] I sent it.
[CUSTOMER][NEUTRAL] Through fax.
[AGENT][NEUTRAL] So it was received on [PII].
[AGENT][NEUTRAL] The claim number is 357.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 9610.
[AGENT][NEUTRAL] And on [PII], the claim was paid to the provider, $2,621.04.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Give me a moment. When did you receive this?
[CUSTOMER][NEUTRAL] Uh, primary you'll be received on?
[AGENT][NEUTRAL] Hold on one moment.
[CUSTOMER][NEUTRAL] [PII], right?
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK. Give me a moment. And it got paid with the claim number you have provided. Paid amount was, OK. So what was the allowed amount?
[AGENT][NEUTRAL] Hold on one moment.
[AGENT][NEUTRAL] So the
[AGENT][NEUTRAL] I guess we could say the allowed amount, the benefit is $6000 per calendar year.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] What was billed to us was $2,621.04 and that's what we paid.
[CUSTOMER][NEUTRAL] OK, for this number?
[CUSTOMER][NEUTRAL] 00, OK. So can you please send the primary, not primary OB, uh, that PDUB via fax. I can provide you the number.
[AGENT][NEUTRAL] Yes, what's a good fax number for you?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, do I need to put attention, [PII]?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] And that was [PII]?
[CUSTOMER][POSITIVE] Exactly.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][POSITIVE] So I'll go ahead and send the explanation of benefits over to you now. Was there anything else I can assist you with today?
[CUSTOMER][NEUTRAL] And how much time it will take uh to send via fax?
[AGENT][POSITIVE] Well, we usually give faxes at least an hour. Um, if you haven't received it by end of day today, you can give us a call back and we'll be more than happy to resend it for you.
[CUSTOMER][POSITIVE] OK. Thank you so much for this information. Have a great day ahead.
[AGENT][POSITIVE] You also, and thanks for calling APL. Bye-bye.