AccountId: 011433970860
ContactId: 3a7d71d0-02dc-4326-a0d5-e27a2bd8a0bf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 330179 ms
Total Talk Time (AGENT): 160712 ms
Total Talk Time (CUSTOMER): 136361 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/3a7d71d0-02dc-4326-a0d5-e27a2bd8a0bf_20250206T15:29_UTC.wav
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[AGENT][NEUTRAL] one of the years can I say.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Olacommota alata is teamo de teloicina del urologo [PII] tenpaciente que vienne manana quirosablatura como segurosecondario de parteostates.
[AGENT][NEUTRAL] OK, polo.
[CUSTOMER][NEUTRAL] Delicacy. Now one moment it's on.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Tango.
[CUSTOMER][NEUTRAL] Go. H A R E S.
[AGENT][POSITIVE] Perfect. Is.
[CUSTOMER][NEUTRAL] OK, tenguaca [PII] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Much gracias he enters the continuum telephony.
[CUSTOMER][NEUTRAL] Claroresero Cinco.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] in a line or yel extension.
[CUSTOMER][NEUTRAL] See Mexican cero Beniocho.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Jurino Augusto Cuadro del Sea.
[AGENT][NEUTRAL] Just confirm a beneficiosa.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. At the clos beneficiolique solamente union de la guarantee is as a disclaimer to the police.
[AGENT][NEUTRAL] Is the primero de res.
[AGENT][POSITIVE] Yes take and take.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, and, and to primero aria, OK.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Primero de redolos milventticuatro in nottienne terminacion.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] OK, and [PII] says es in my poeser locus to deco bring apar.
[AGENT][NEUTRAL] uh is la um officinerolo correct.
[CUSTOMER][NEUTRAL] Of
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Perfect, um, esta liacure assu maximo detecinto incuenta lasa paraservicios outpatient bulaios is to say in the spagoosequeliquealinto medical carepain rea and officeel doctor in a hospital in emergencia and an urgent care in caso queer and bulaoria.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, examining the diagnosticos and blancia cericio deaya.
[AGENT][NEUTRAL] Elbu cancer laboratorio.
[CUSTOMER][NEUTRAL] OK, and on my commentasque la poliapara outpatient services estamos include nooscommouro logos cure er ceos in cuanttadolares porta el senors ah consumido algosano.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] In the mess.
[AGENT][NEUTRAL] beneficials.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] But it could be just uh.
[CUSTOMER][NEUTRAL] Oh, OK, and downstairs.
[AGENT][NEUTRAL] B.
[CUSTOMER][NEUTRAL] It's so
[CUSTOMER][NEUTRAL] OK, and then cure los copados coin insuranceal desi yes aparte.
[AGENT][NEUTRAL] Ecuado coinsurance e de los del retin to raci el copado de la vic esosinoes uh and loquete lane.
[CUSTOMER][NEUTRAL] Oh, OK, please hold the call.
[CUSTOMER][NEUTRAL] treatment.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm not office copy. OK, and this cala office visit [PII].
[AGENT][NEUTRAL] El cupado de la escuto alretamiento semiento and esa via eso er.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] To
[CUSTOMER][NEUTRAL] See and the el teno so esosaria cuberto.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] beneficio yes.
[CUSTOMER][NEGATIVE] OK. So, fix all the call.
[CUSTOMER][NEUTRAL] Treatment.
[CUSTOMER][NEUTRAL] Copies of visits are not covered. So era then go to informacion auto.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Uh salamantala reference yeah.
[AGENT][NEUTRAL] More la.
[CUSTOMER][POSITIVE] OK, can I come in in the top ages is good.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] Oh, so the drink.
[AGENT][NEUTRAL] Essie or Effi?
[CUSTOMER][NEUTRAL] F for Frank.
[AGENT][NEUTRAL] Oh, but.
[CUSTOMER][NEUTRAL] OK, well no. you seeas Gracias also. bye-bye.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] excellent.
[CUSTOMER][NEUTRAL] Bye bye.