AccountId: 011433970860
ContactId: 3a7bcf61-5ab2-4b2b-a841-f159e44bb616
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35950 ms
Total Talk Time (AGENT): 11579 ms
Total Talk Time (CUSTOMER): 18020 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/3a7bcf61-5ab2-4b2b-a841-f159e44bb616_20250324T18:13_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL, this is [PII].
[CUSTOMER][NEUTRAL] Uh, yes, I'm, uh, returning a phone call.
[AGENT][NEUTRAL] OK, do you know who you were talking to?
[CUSTOMER][NEUTRAL] Uh, it's just recording saying to call this phone number to schedule a future appointment.
[AGENT][NEUTRAL] Ha
[CUSTOMER][NEUTRAL] Who is this? Is it [PII]?
[AGENT][NEUTRAL] No, this is the American public life.
[CUSTOMER][POSITIVE] All righty, thank you.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][MIXED] No, no one can get their shit together these days. It's so weird. Yeah, all right, thank you.
[AGENT][NEUTRAL] Yeah.