AccountId: 011433970860
ContactId: 3a6dc9ac-957c-4e36-876f-37e55625472c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 361170 ms
Total Talk Time (AGENT): 182723 ms
Total Talk Time (CUSTOMER): 173221 ms
Interruptions: 2
Overall Sentiment: AGENT=1, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/3a6dc9ac-957c-4e36-876f-37e55625472c_20250324T13:45_UTC.wav
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[AGENT][NEUTRAL] We're one of the years.
[CUSTOMER][POSITIVE] [PII].
[AGENT][POSITIVE] BC Airlines is coming to assist you today right.
[CUSTOMER][NEUTRAL] Gracias er auto quierra Cel coverage queo tengorita de mi servicio de gap apeleer mecure paraappeya.
[AGENT][NEUTRAL] you're gonna see the police are gonna pay it.
[CUSTOMER][NEUTRAL] See Claro er the refire I'll pay your ID or group ID.
[AGENT][NEUTRAL] Clear outpatient certificate number when hospitals are number.
[CUSTOMER][NEUTRAL] They say in hospital benefit is outpatient ambulos tenreente see.
[AGENT][POSITIVE] Perfect. OK.
[CUSTOMER][NEUTRAL] OK, C is zerodos cuarentaiete.
[CUSTOMER][NEUTRAL] Ocho Ocho Bay dress mama Ele delola.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] Be on the portfolio.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, so on your system.
[CUSTOMER][NEUTRAL] Hello outpatient uh but feel outpatient is at the mental memo soloquetermina.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Perfect. A forward, but if you can la fe you mean to the soon et mean to direct to forward.
[CUSTOMER][NEUTRAL] Else principal.
[AGENT][NEUTRAL] er la lamima telephones.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, no teleo estreerrocinco resochodierrodos rexion er siento de [PII] past.
[CUSTOMER][NEUTRAL] [PII] rere.
[CUSTOMER][NEUTRAL] In in reso taco.
[AGENT][NEUTRAL] an electronic polio.
[CUSTOMER][NEUTRAL] Is is [PII].
[AGENT][POSITIVE] Perfect. which is a mega for confirmation and is correct.
[CUSTOMER][NEUTRAL] Cor, mhm.
[AGENT][POSITIVE] Perfect. So we have everything that is informacy yeah.
[CUSTOMER][NEUTRAL] It I mean it it it it a message on the scopa is in pueiratasta quevias pasta questa stravallis de la polisa gracias.
[AGENT][POSITIVE] Perfect. No problem.
[AGENT][NEUTRAL] Estebanicoabs to solament on a verific on the it a disclaimer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And factor like you uh the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Sis er and una fayapolisa cure to maximo osmildo la de saladovisios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Elisa uh activva asa el [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Thosein OK perfecttecaocabo de pagar er bueno a paciento in cincola la semana baza or for la terra eorepado quaina for quego lepiolos recios alaentida and so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, and the casque um build detayaloaodios the diagnostic we mesos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Codiagnostic, OK.
[AGENT][NEUTRAL] Iluego
[AGENT][NEUTRAL] Correct, to see illoegotiqueit ausseguro principal likeslias in the beneficios correspondente parala rapes physics.
[CUSTOMER][NEUTRAL] OK, let's pieces. OK, but I say guo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, perfect to see see see noolo de seguro um I can't porque porquelomandavitoda no signa paraquea um.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] The lawyer la part can the principals in embargo [PII] necessitamo like because in the beneficios de segu principal.
[CUSTOMER][POSITIVE] OK perfect and this is the this the bill.
[AGENT][NEUTRAL] When I was in no la via de facto taolo [PII] resin OK perfect [PII] to mean sit [PII] er lopeeramian um el correoregular.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Like little thing.
[CUSTOMER][NEUTRAL] No, 123.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] PO boxticuatincuenta, [PII] City, [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's as soon as we just assisting.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, perfect. And tolopartamento or implementelogoo the the poliza.
[AGENT][NEUTRAL] Please.
[AGENT][NEUTRAL] the departmental claims.
[CUSTOMER][POSITIVE] OK, perfecto muchisima gracia remua male auto.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] No senor muchisima graciascidus supermale in the mucha gracias.
[AGENT][NEUTRAL] They.
[CUSTOMER][NEUTRAL] Uh bye.