AccountId: 011433970860
ContactId: 3a5be224-9b10-46ea-9ec6-aa1136ead3a6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25739 ms
Total Talk Time (AGENT): 11038 ms
Total Talk Time (CUSTOMER): 12898 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/3a5be224-9b10-46ea-9ec6-aa1136ead3a6_20241230T18:49_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII] on the care team. How are you?
[AGENT][POSITIVE] I'm doing great. How are you?
[CUSTOMER][MIXED] I'm doing good. I, I think they just hung up. Well, I had a [PII] rep on the other line, but it looks like they just hung up, so never mind.
[AGENT][POSITIVE] Oh, well, I was excited cause I haven't had a call in a while.
[AGENT][POSITIVE] All right, thank you.
[CUSTOMER][NEUTRAL] I don't know what happened. All right. You're welcome. Bye-bye.
[AGENT][NEUTRAL] Yes.