AccountId: 011433970860
ContactId: 3a4a93d8-c125-496e-b16e-c803701ca1c7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32348 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3808 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/3a4a93d8-c125-496e-b16e-c803701ca1c7_20250616T14:29_UTC.wav
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[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Hello, I can't hear you.
[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Hello?