AccountId: 011433970860
ContactId: 3a47261f-8a7e-4485-8aa7-1bd1ce489f9c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 663640 ms
Total Talk Time (AGENT): 320871 ms
Total Talk Time (CUSTOMER): 276647 ms
Interruptions: 10
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/3a47261f-8a7e-4485-8aa7-1bd1ce489f9c_20250529T17:54_UTC.wav
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[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] OK, just daily and I.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Let's say you seguro el ella pele seguroar for me travajo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, they haven't got the 8000 on Saturday evening.
[CUSTOMER][NEUTRAL] Either logo pecialista.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And to to peer in meandiendo queliambiliolinicho of billing.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes so er.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Niner scares the lass preta way.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Clos incite.
[CUSTOMER][NEUTRAL] Crocinco cinco.
[AGENT][NEUTRAL] sinsinco cinco.
[AGENT][NEUTRAL] Senor Oliveros.
[CUSTOMER][POSITIVE] Uh, correct.
[AGENT][NEGATIVE] Ever so stele.
[CUSTOMER][NEUTRAL] Mayo in reversincuenta ochoogentaregenairos southwest scientos incuenta don't have any down in a sciocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] address 3 my address.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] I will [PII].
[AGENT][NEUTRAL] Mucho gracia river estacionovidoqueel copago de la via a specialista noscido cuberto apele.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Thank you.
[AGENT][NEGATIVE] Another came away was [PII] Aramismo parapo is still the cons.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] and what.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] When?
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] hungry
[AGENT][NEUTRAL] Uh, senior liberteque fortunamente la polia and effecto no copago de la visine embargoreuser visitando specialista pea le le alretao informedade Oel prose ento esta visa is a proseimino otamento escudopolia.
[CUSTOMER][NEUTRAL] And other hormones
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] this
[CUSTOMER][NEUTRAL] When combined with
[AGENT][NEUTRAL] Sine embargo el copado que esquetospagamos ante and doorquevises on sincuenta ucheo sciendo muchosas metemoque es acupago and sisinoes uh umberefiio quelapolida.
[CUSTOMER][NEUTRAL] And those multiple.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, in proo proo you know.
[AGENT][NEGATIVE] Polos no I no no une specifico and and cuantos prose went to sleep with no.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][MIXED] OK, but go process the mental work here.
[AGENT][NEUTRAL] Correct, Oi are called prose doctor [PII] just grafia just on on MRI Josekele algunairuenorquierre servisio que Doleride Turan testavisa pue cervitosopoa.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][MIXED] OK, but it will limit the deposit in the end.
[AGENT][NEUTRAL] No you limited prosevento ellunio limit que ella polia stipula is a limited um the monetario que la polisa leinda pregenlo cuentole curlao.
[CUSTOMER][NEUTRAL] Just
[CUSTOMER][NEUTRAL] Make less cholesterol.
[AGENT][NEUTRAL] And we didn't see that would be small.
[CUSTOMER][NEUTRAL] Say me.
[CUSTOMER][NEUTRAL] And the receiving me a million dollars.
[AGENT][NEUTRAL] In the end the solement to the Coroa resting for you know porta units.
[CUSTOMER][NEUTRAL] 2
[AGENT][NEUTRAL] In effect slan core is mildolare por servicios Jana bulaos or the hospitals.
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] This was when I was lost.
[CUSTOMER][NEUTRAL] OK. And does it you know.
[CUSTOMER][NEUTRAL] The theme and.
[CUSTOMER][NEUTRAL] Be.
[AGENT][NEGATIVE] Silos prosecuteli no and alomido porouesto queer cutos circus poli aliquelo que cure prose where the ques is a promo prose nosecuria porque el beneficioco.
[CUSTOMER][NEUTRAL] So your glucose.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Sure
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] In El Caso the the accident.
[AGENT][NEUTRAL] They will form.
[CUSTOMER][NEUTRAL] Or the other one, OK, let one too.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] A cuanto laboratorio cure.
[AGENT][NEUTRAL] No no auna unlimited laboratorioinelli is el el el monto monetario queso $6.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, I want you to see.
[CUSTOMER][NEUTRAL] OK, but him names or laboratorios.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Dela proto de la.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] If
[AGENT][NEUTRAL] Spoocercuberto jolapoa no I no I una unli laboratoriosment now a limit is.
[CUSTOMER][POSITIVE] Great
[CUSTOMER][NEUTRAL] There
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] 11.
[AGENT][NEUTRAL] SOS comes to police, uh, the accident, correct.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Let me tell me.
[CUSTOMER][NEUTRAL] police and secure.
[AGENT][NEUTRAL] Let me tell me see an effect of stenosando.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] but uh
[AGENT][NEUTRAL] Noo de mao.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] See la polite el beneficioes totalmente fern lame que la primerado.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, in a position to come.
[CUSTOMER][NEUTRAL] So lamolao mas.
[AGENT][NEUTRAL] Some
[AGENT][NEUTRAL] So the memo.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Person as when a polia the actually and therida and relaionallos examines.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Els exam queso tuno deveinticinco eso so secure.
[AGENT][NEUTRAL] Do per personalao.
[CUSTOMER][NEUTRAL] If you're a new mom.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So so just so you so.
[CUSTOMER][NEUTRAL] Yes, A I R I.
[CUSTOMER][NEUTRAL] OK, 1 to 1 to remo you then.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] It's a polia exciente solementeo el el queseiso els examinees queso de maso leo el m oste deciendo el pago escidoreo.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, postal CDs.
[AGENT][NEUTRAL] It is.
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] Neposa Cdos.
[AGENT][NEUTRAL] Coretoorla uh la senora Sanchez to vien nosialio one the wea the police la senor Sanchez.
[CUSTOMER][NEUTRAL] Talk about.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] and honey is a.
[AGENT][NEUTRAL] No, meteor sanchetambarlio uno cirque.
[CUSTOMER][POSITIVE] I mean, OK, yeah, perfect, yeah, you then and I say.
[AGENT][NEUTRAL] I know this that yes.
[AGENT][NEUTRAL] Oh no, put it on.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] we have verificaral.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The next time you use that.
[AGENT][NEUTRAL] No metemo de lasera Sanchez Jaradiollos do examinees uh correct to see unoellorelioltidos de nero de losinco.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Your voices I mean make it a.
[AGENT][NEUTRAL] Yeah so the.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEGATIVE] Primero de malosinco.
[CUSTOMER][NEUTRAL] Because we were
[CUSTOMER][NEUTRAL] Uh-huh, see, I mean she make.
[AGENT][NEUTRAL] I was.
[CUSTOMER][NEUTRAL] See thing was up.
[CUSTOMER][NEUTRAL] I think you'll check it and
[CUSTOMER][NEUTRAL] The late one see Mali.
[CUSTOMER][NEUTRAL] The mandala.
[CUSTOMER][NEUTRAL] It'll be.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah, OK, that's just in your mail only.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, last.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yeah she was.
[CUSTOMER][NEUTRAL] your heart beat.
[CUSTOMER][NEUTRAL] Which can cause blood clots and.
[CUSTOMER][NEUTRAL] But how do you know if you have AI?
[CUSTOMER][NEUTRAL] You might not have a symptoms or you may have a fat butter or pounding heart called you know.