AccountId: 011433970860
ContactId: 3a3c97e3-1865-47f1-a6c1-942150a8f216
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 503140 ms
Total Talk Time (AGENT): 254192 ms
Total Talk Time (CUSTOMER): 213697 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/3a3c97e3-1865-47f1-a6c1-942150a8f216_20250122T19:45_UTC.wav
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[AGENT][POSITIVE] Gracias being at American Public Life in Nombres [PII].
[CUSTOMER][NEUTRAL] Or that [PII] the other way the organiser uncle quetengo unque.
[AGENT][NEUTRAL] OK, he put the cues and nummero de polisa.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] it doesn't need pre pre doctor doctor me cordios channel bill form quea teno Ilicitoloqueo poinco.
[CUSTOMER][NEUTRAL] What I think 26.
[AGENT][NEUTRAL] It's a nombrena simiano.
[CUSTOMER][NEUTRAL] [PII] [PII] Cuatrogenin.
[AGENT][NEUTRAL] It's a number at telephone number.
[CUSTOMER][NEUTRAL] Yeah, but you say resent corino.
[AGENT][NEUTRAL] May I directionic or electronica.
[CUSTOMER][NEUTRAL] [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Uh, ladrexion.
[CUSTOMER][NEUTRAL] Dios Norway te cuatro court.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You know aka mandarel dinoso Impresssequeoma.
[CUSTOMER][NEGATIVE] No, yeah, mono el el quemanda.
[CUSTOMER][NEGATIVE] look at super confunda.
[AGENT][NEUTRAL] Seeino is so el papelquenos nasochopainnaschemando o aista el dinostico questamospiendo.
[CUSTOMER][NEUTRAL] Come soon oh the Monday.
[AGENT][NEUTRAL] And look at it and but it's a case like because in the beneficios can be o.
[CUSTOMER][NEUTRAL] What it's questado yeah soloo man el el queano o que eso loqueohuaito loqueo internet is versa quest held the fatal an atomic ultrasound queer nose.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See semiento loqueo diagnostic laraque la ese.
[AGENT][NEGATIVE] It's exam mhm. See, it's a loneesitamoses ensandosada.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Epoo and raza.
[AGENT][NEUTRAL] And osloquepi me is loques the querimos parapode paragalos de lamos is the revisolos but uh-huh.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] It's some barrios some some barrios codios queenos are pendo and lembarao so to get a quepiileicina so medio el dinosticoco deco per el dinostico queloquefalta.
[CUSTOMER][NEGATIVE] Come on you.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Undiagnostico.
[AGENT][NEUTRAL] El diagnostico porqueloquena nos invio and eso papeleses el prosedimiento los prosemiento nojadeablo queer and officeicina in medio pero la ra.
[CUSTOMER][NEGATIVE] scare you.
[AGENT][NEUTRAL] Mm, lo que estamoses el codeo de diagnostico esse paralearrao some barrio so muchos differentes codios so loqueneisitamoses el codio quean utilanina del medio yeah sisi mandaotro de lamos.
[AGENT][NEUTRAL] Um, but ultras er but semimodio.
[CUSTOMER][NEUTRAL] Corio the diagnosed people.
[AGENT][NEUTRAL] Uh, the diagnostic.
[CUSTOMER][NEGATIVE] But the click it's like a slickque quesa.
[AGENT][NEUTRAL] El dinostico Novair umelen barra la informacion queos is a lo queos bill soloque quelo queue it is a laconel deparmento the bill deloicael medicoverciole penda is a codeo.
[CUSTOMER][NEUTRAL] No, no, manda when the the land porque no no no say try it.
[AGENT][NEUTRAL] See porque con uh condosamoano masote que codico pero I do evenes codiosel prosedimiento Solas los ultrasonidos el dinosico ellebarao so ondos differentes codiosquenessesitamos.
[CUSTOMER][NEUTRAL] Yeah yeah didn't get that's a.
[AGENT][NEUTRAL] Um, slopea port telephone use thecrivilos and eso papeles.
[AGENT][NEUTRAL] Oleue that is the una factura de tayada conel dinos.
[CUSTOMER][NEUTRAL] Camelo Puente
[CUSTOMER][NEUTRAL] What's the diagnostic on it.
[AGENT][NEUTRAL] Siloniquebafaltar mhm.
[CUSTOMER][NEUTRAL] Uh-huh. OK. The joke, well, by a market um jooquerazada it is for diqueo yacono yeah jacket.
[AGENT][NEUTRAL] Portelefo no no telephone no latamosques in reto lo ques.
[AGENT][NEUTRAL] Sinnosaura uh-huh sinoestannua factura de tayada el dinosticolos use the vireo and los papeles can be esta la fora de nosotros queslala forma de met link ella poliacuti item mean puede puedenarea for my I um.
[AGENT][NEUTRAL] Diagnostic and numero de cocoa in numerals.
[CUSTOMER][NEUTRAL] Yeah, they, they said.
[AGENT][NEUTRAL] And the website I don't the loo uh los documentcumento soy and la parte formas.
[AGENT][NEUTRAL] I know for market my med link yes I like mhm.
[CUSTOMER][NEUTRAL] But um.
[CUSTOMER][NEUTRAL] Like it's a claim form.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] So I can claim forms.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] They say accidente claim from Comoyama.
[AGENT][NEUTRAL] Mhm. Medlink.
[CUSTOMER][NEUTRAL] I'm like
[CUSTOMER][NEUTRAL] A me, no, no masala.
[CUSTOMER][NEUTRAL] Medlink, OK, I.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] The cargarla, OK, that is genoa.
[AGENT][NEUTRAL] See Ionel coo the diagnostico is see lafial medical nova invilore clamos useineque esten carga manallos and to puemandaamima forma conel diagnostico ilosotros papelesel queerre de la like a beneficio caves quebaya.
[CUSTOMER][NEUTRAL] For postal female don don the corrido agnostico.
[AGENT][NEGATIVE] No alopilo lo panosaberqueosanova uh-huh.
[CUSTOMER][NEUTRAL] Permelo.
[AGENT][NEUTRAL] Uh, exactamenteico quilos crivine a formaoloque crivire and exacion the beneficiost do so.
[CUSTOMER][NEUTRAL] Actually we look on my man.
[AGENT][NEUTRAL] Consumanocomputrabuste.
[CUSTOMER][NEUTRAL] OK, that's a Ja premi meddling well be know I see the conga queena so.
[AGENT][NEUTRAL] Mhm, uh-huh, but a ques el el diagnostico paraservisos elliad undos mil inticuatrocommodi queten untrasidocada nosecados semana socadamesue man that is a for my the med link con quetenelta inosico escritocadavesquebamanar to relamo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see no file and diagnostico no n[PII].
[CUSTOMER][NEUTRAL] OK, got that.
[CUSTOMER][NEGATIVE] Yeah, yeah, me I lose.
[AGENT][NEUTRAL] [PII] and then [PII].
[CUSTOMER][NEUTRAL] We'll check it out here.
[CUSTOMER][NEGATIVE] No, er at all yeah no they lose.
[AGENT][NEUTRAL] OK. I say when.
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK [PII] is an American Public life.
[CUSTOMER][NEUTRAL] Darling gracias.