AccountId: 011433970860
ContactId: 3a204738-e99d-4239-81cd-eb0ae9451f70
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 256399 ms
Total Talk Time (AGENT): 102092 ms
Total Talk Time (CUSTOMER): 61323 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/3a204738-e99d-4239-81cd-eb0ae9451f70_20241231T21:58_UTC.wav
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[AGENT][NEUTRAL] We started this crisis but apeleiamali sent for.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See you on a Saturday.
[AGENT][NEUTRAL] One is this will start.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] mira [PII] is porque.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Claraca see your Congusoporoarro de la polia.
[CUSTOMER][NEUTRAL] Dame unit.
[AGENT][NEUTRAL] Studying.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, is do do the dress.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh not er er.
[AGENT][NEGATIVE] Graissimoy almost dead.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] You naimmiento.
[CUSTOMER][NEUTRAL] [PII] unocin.
[AGENT][NEUTRAL] OK, gracias, put cadre de la casa.
[CUSTOMER][NEUTRAL] [PII] resre [PII].
[AGENT][NEUTRAL] OK, glasses alal email limit that to let me know.
[CUSTOMER][NEUTRAL] Telefonote ferrocinco ovesero dose is no uno.
[CUSTOMER][NEUTRAL] Yeah email is [PII].
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] OK, still checking on the one moment it, OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. Istodo Relamo eport inpatient hospital.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] El beneficial is.
[AGENT][POSITIVE] Yeah, maxim more uh beneficial day inpatient hospital.
[AGENT][NEUTRAL] Ilopagamos Pel Baptist Hospital of Miami.
[CUSTOMER][NEUTRAL] OK, uh-huh.
[AGENT][NEUTRAL] Um, Pagamos Quattromilola de Aus.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] For the 906 and Nero are still banking where the aero.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh-huh. OK. Uh-huh.
[AGENT][NEUTRAL] Eporeolos.
[AGENT][NEUTRAL] Remos for the fibrero el rescuatro cinco.
[AGENT][NEUTRAL] Total of
[AGENT][NEUTRAL] But master reclamo for inpatient hospital yappamoel maximo purestiano.
[CUSTOMER][NEUTRAL] Oh, so [PII] quera quelo que via [PII] and the burenpala.
[AGENT][NEUTRAL] See,
[CUSTOMER][NEUTRAL] And [PII] says er
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Lo de masque but you met.
[AGENT][NEUTRAL] Mhm. Corquelm patient Hospitales del Benefiio is Quattromi Porel Ano in Capo demospaga.
[AGENT][NEUTRAL] A the
[AGENT][NEUTRAL] DME or Iquipo deed?
[AGENT][NEUTRAL] EO knows the inpatients is abajo desu beneficial the outpatient reso aus pagaon drink I see logist.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.