AccountId: 011433970860
ContactId: 3a119cc1-98f2-4512-b2ec-047041ee718c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14449 ms
Total Talk Time (AGENT): 2509 ms
Total Talk Time (CUSTOMER): 10568 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/3a119cc1-98f2-4512-b2ec-047041ee718c_20250612T13:16_UTC.wav
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[AGENT][NEUTRAL] Contacting ATL, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah, I don't know if I have the right, uh, extension, but good morning. Um, I had to ask some questions about just my medical coverage, just general questions. Is that, uh, did I reach the right extension?