AccountId: 011433970860
ContactId: 39edafad-69d5-41c7-ae13-8aa7912b115a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1879 ms
Total Talk Time (AGENT): 1879 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/39edafad-69d5-41c7-ae13-8aa7912b115a_20250325T17:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII].