AccountId: 011433970860
ContactId: 39d0bcab-edcf-409c-8f01-1c48d85b7303
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42639 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 7090 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/39d0bcab-edcf-409c-8f01-1c48d85b7303_20250110T19:23_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEGATIVE] They still got me on hold.
[CUSTOMER][NEUTRAL] I don't hear the music though.