AccountId: 011433970860
ContactId: 398ce8ad-556e-4aa7-9574-10bad516096b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13039 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1818 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/398ce8ad-556e-4aa7-9574-10bad516096b_20250317T16:10_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?