AccountId: 011433970860
ContactId: 39789950-1b61-4731-a9a2-10d338f8fc92
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19290 ms
Total Talk Time (AGENT): 5370 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/39789950-1b61-4731-a9a2-10d338f8fc92_20250409T16:20_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?