AccountId: 011433970860
ContactId: 395ff5fa-f75e-42b8-88f6-03f22fa414f1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28670 ms
Total Talk Time (AGENT): 10229 ms
Total Talk Time (CUSTOMER): 4349 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/395ff5fa-f75e-42b8-88f6-03f22fa414f1_20250620T19:20_UTC.wav
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[AGENT][NEUTRAL] We're gonna start this because I want to pay.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] We're gonna settle this.
[CUSTOMER][NEUTRAL] Don't, don't.