AccountId: 011433970860
ContactId: 38ed4250-36f1-43eb-8579-926e01e70954
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 262570 ms
Total Talk Time (AGENT): 88120 ms
Total Talk Time (CUSTOMER): 146910 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/26/38ed4250-36f1-43eb-8579-926e01e70954_20250226T17:24_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEGATIVE] See, [PII] is scared though.
[AGENT][POSITIVE] We're gonna start the rescuerdo come on the studio.
[CUSTOMER][NEUTRAL] See, I mean, you think polisa er que de numerro.
[AGENT][POSITIVE] For sure.
[CUSTOMER][NEUTRAL] Pero venticinco yes he says siete zero.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, senior is [PII] confirmero e sciento de telephones so.
[CUSTOMER][NEUTRAL] [PII] una errosiete Vintua northwest on the [PII] rerero in.
[AGENT][NEUTRAL] Which is.
[CUSTOMER][NEUTRAL] Yeah telecom cuatro retros in cuentos in cuenta.
[AGENT][POSITIVE] Perfect electronic.
[CUSTOMER][NEUTRAL] [PII]. Easeta.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mochi.
[CUSTOMER][NEUTRAL] porque [PII] er copadosina er no esta cuero [PII] peroque prear porque I mean o questavajola polia tambien um lean mandao er MRI the la cabeza de la pituitaria er.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] At a memento um comoeso no part er er parted del copaquetengo caerbien er loqueestanciendo is quebaya a centro the imaging or imaging center.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Aljoa imaging center imaging center consideradomopoca copagooicina queteno and cubierto.
[AGENT][NEUTRAL] Uh, nose cao no eradicadoicineolament laindo alcopado quiel acuando doctor and de laita.
[CUSTOMER][NEUTRAL] OK, and doses el copao quetengo casa de lima in centerisiacuviertoor for APL.
[AGENT][NEUTRAL] Pod circus servicio circu.
[CUSTOMER][NEUTRAL] OK, una preunta Ial gun centro specific quesicubre or or eal care centroque medigamimi misuro medio.
[AGENT][NEUTRAL] Uh, no, no somos nunatra into America a simple cuandosea applicadoloi copagoose graza de los ervicios medios clarea uh, despodeso principal.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hey porijolos beneficios.
[CUSTOMER][NEUTRAL] OK, OK, it's a, it's a problem que el, um, el seuricoliquelemaraos taco eosa bajo um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Elmoyamel de le de misguro medio and practicamenteero.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And Tianolova siso seguro principal applianosulcopagosibulozapara is a MRI is a is a part pocerciavajolos beneficio de la polia.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, oh, OK, Moos is a prosomi moyoarla dosttai olomandao solomando yo, er, siendo, OK.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][POSITIVE] OK, perfectamente mucha gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm, no, it's a tall.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] In one minute. Bye-bye.