AccountId: 011433970860
ContactId: 38e4821d-e8b6-4942-8701-06eab571b377
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29489 ms
Total Talk Time (AGENT): 16689 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/38e4821d-e8b6-4942-8701-06eab571b377_20250423T18:59_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Not sure if you can hear me, I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.