AccountId: 011433970860
ContactId: 3874a878-26b9-468e-96a3-b5581c64164e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15279 ms
Total Talk Time (AGENT): 669 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/3874a878-26b9-468e-96a3-b5581c64164e_20250310T20:52_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for