AccountId: 011433970860
ContactId: 386be3f3-32fa-43b3-95f8-63136c9ee943
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11500 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1131 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/386be3f3-32fa-43b3-95f8-63136c9ee943_20250108T13:32_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?