AccountId: 011433970860
ContactId: 385e0da1-fa6e-490e-b10c-5a9e922c37ee
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15039 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 549 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/385e0da1-fa6e-490e-b10c-5a9e922c37ee_20250603T14:25_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello?