AccountId: 011433970860
ContactId: 3821b9a2-12f4-47cc-bcdc-a5d3051f4f4b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 785969 ms
Total Talk Time (AGENT): 399965 ms
Total Talk Time (CUSTOMER): 309624 ms
Interruptions: 8
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/3821b9a2-12f4-47cc-bcdc-a5d3051f4f4b_20250609T19:39_UTC.wav
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[AGENT][NEUTRAL] We want conusto.
[CUSTOMER][NEUTRAL] Uh, osa recuerda de la jamada ramo caminutos Jessicapardo.
[AGENT][NEUTRAL] Um, I mean uh.
[CUSTOMER][NEUTRAL] When now if you don't.
[AGENT][NEUTRAL] Nismosamos.
[CUSTOMER][NEUTRAL] OK, no polisa er so er errodo cinco.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Says what uh-huh quatrocuato redos.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] Yeah, no, no, no, no, sir, uh.
[CUSTOMER][NEUTRAL] Minna.
[CUSTOMER][NEUTRAL] See Jessie.
[AGENT][POSITIVE] Perfect. Siento de la.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, Mayo quince locentticuatro miricuatro sciento alce detri coral gave floo trestrejuno tres cuatro er corotroico.
[AGENT][NEUTRAL] is is a telephone.
[CUSTOMER][NEUTRAL] Uh-huh, yes, parflo roba have my puntoconi trerocinco tres recinco sue undo.
[AGENT][POSITIVE] Muchi gracias.
[AGENT][NEUTRAL] So Melpar el clado parajo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So, pardon me, mhm, mhm.
[AGENT][NEUTRAL] Hello sir.
[AGENT][NEUTRAL] I
[AGENT][POSITIVE] Amosaver amosa OK.
[AGENT][NEUTRAL] whoever is will be this.
[CUSTOMER][NEUTRAL] Hube she.
[AGENT][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] El [PII], uh-huh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, Aquino persona in sassine bardo boy at the verificyue cirque jalebier inosia.
[AGENT][NEUTRAL] An excel acuenta solos.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] CI mil rescientos iconando.
[AGENT][NEUTRAL] The queen non exa la la poli and pu cirque pue cirques bit.
[CUSTOMER][POSITIVE] Thank you, so sorry.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] For sin, OK.
[AGENT][NEUTRAL] Also [PII].
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Well I'm a little system in Poria Castle.
[CUSTOMER][NEUTRAL] OK, you know.
[AGENT][NEUTRAL] the sinco Noo masquitos yeah and I gonna use a solo Oros.
[AGENT][NEUTRAL] OK, so no we uh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see those faxes.
[CUSTOMER][NEUTRAL] So yeah wait wait is that is a 10 panta take a no croca and Bon.
[AGENT][NEUTRAL] See I was the.
[CUSTOMER][NEUTRAL] um rea.
[CUSTOMER][NEUTRAL] Soya Marla.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] No, you imagine.
[AGENT][NEUTRAL] It.
[AGENT][NEUTRAL] The you said no no no you you know.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] How?
[AGENT][NEUTRAL] No penal in mosque.
[CUSTOMER][NEUTRAL] Uh, solaria uh-huh, car carria.
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK, she is a former principal united for that.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, mhm, see.
[AGENT][NEUTRAL] Perilla united que puezerlasliacion de beneficio de que residio coming to medical I keep los codios denos condocumentolose yes information is masque processarlo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, I just that polio the dinosos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In la coia delica servicios reso pero la la cope.
[AGENT][NEUTRAL] There have been a fis.
[CUSTOMER][NEUTRAL] I had the love beneficio is so not noelamiques and mimodo you a copy I can click a loqueo no, it's a noise or did directment the unit head.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] I just.
[CUSTOMER][NEUTRAL] I don't say your you know memeto la cuenta.
[AGENT][NEUTRAL] Clarotamente or lo lopevira la cuenta loose circuente loss.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, osloo la la eel formulario perovata.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] A pago autopago agure clamo primero.
[AGENT][NEUTRAL] Press informacion mole samos el pado cement solamente.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah, it's having some.
[AGENT][NEUTRAL] a
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Ah, porque porque but tago go to processoanque jamique one que porque jail so.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No si yo mandela documentos er er nomos la facil the the saberla documentos no smo uno quevino de parte de la seal or the parte de de losses sustenolbia bamasaberquerosa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, bueno meparese mask mm almoniosalla cosa porquesa yamora novalonada and canbioadi who start meconesa gente mas.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No la pena sato see er the chorequet pre consent no yeah you sorry so for mular it's a cop and.
[AGENT][NEUTRAL] P
[CUSTOMER][NEGATIVE] It, it's a, so I'm gonna be a correo no.
[AGENT][NEUTRAL] The facts.
[CUSTOMER][NEUTRAL] Why did he come?
[CUSTOMER][NEUTRAL] Mhm. I know fast mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Silaro de fax is in.
[CUSTOMER][NEUTRAL] Ah, yellow tango yellow tango.
[AGENT][NEGATIVE] Oposoueto they were foraguta.
[CUSTOMER][NEUTRAL] I went as a thing was.
[AGENT][NEUTRAL] She's so.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] No, borque you yeah or I meanmolare went to the APN.
[AGENT][NEUTRAL] Uh-huh, porque consultele.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yes, a relamo mm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ah mas practico, no, yeah, yeah, no, no, yummy mountons porque opolomi more relamo claro sedan el dinero polo no jami moquepalo el dineroeder.
[AGENT][NEUTRAL] No, I don't think it was so fast and then.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Claromedila cuenta but the doosauritamismo in cuentre to informacionalia lobe.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Post and revisit.
[AGENT][NEUTRAL] Isrepagolueruso you know.
[CUSTOMER][NEUTRAL] Mm, I don't think that.
[CUSTOMER][NEUTRAL] See that.
[CUSTOMER][NEGATIVE] No porquero contaria bierneapara estetipo de pagolo eso poo poostrami sino sin.
[AGENT][NEUTRAL] And I.
[AGENT][NEUTRAL] the
[CUSTOMER][NEUTRAL] As I
[AGENT][NEUTRAL] You know.
[AGENT][NEUTRAL] Jaso de los faxes innoveo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No, no, no, make it on nada.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] review.
[CUSTOMER][NEUTRAL] Then they have on radio.
[CUSTOMER][NEUTRAL] No nogusta is lasa.
[AGENT][NEUTRAL] Sinostolaro says heinolope mandar and nolope mandartamos.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] Oh no travajancono peroque tonegar quejea pueta in it's inconsistent basse.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So yeah
[CUSTOMER][NEUTRAL] Perroo no auto de rajanatamore I'm gonna for aquia yeah yes so yeah quesa lojamo er a momentoa paraquea mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect to see used controversito loqueostens is looking a momentoleta Akiso documento or information and toylausdar so.
[CUSTOMER][NEUTRAL] Tato.
[CUSTOMER][MIXED] I claro echosquera a good beneficio pero I'll go I'll go I see no but just que quetenerro no bro inten the.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mm you know so the amount.
[CUSTOMER][NEUTRAL] Etreese reeseapia physicalquelanquetenia tenia yes so era part peroquetanta part that one too.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] la pele cure la partecureseguro units united bono esta dea de estro or or the servicio securemo que ekis can os is a part la.
[CUSTOMER][NEGATIVE] It's bad.
[CUSTOMER][NEUTRAL] I thought though.
[AGENT][NEUTRAL] So a peer bassad no problem sine senoloo novamos segurosque.
[CUSTOMER][NEUTRAL] Myato
[CUSTOMER][NEUTRAL] My mom has to
[CUSTOMER][POSITIVE] Eato bueno mucha gracia buenoque me contest.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See out of.
[CUSTOMER][NEUTRAL] I get the memoria borquetama.
[AGENT][NEUTRAL] make it so the res.
[CUSTOMER][NEUTRAL] See perote about it.
[CUSTOMER][NEUTRAL] Clarasecuan give my.
[CUSTOMER][NEUTRAL] I know, no, no, no, no the gracias some plasmogenta mhm [PII] a pasa.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] You went to
[AGENT][NEGATIVE] You think I went that aggressive.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So