AccountId: 011433970860
ContactId: 380b6663-6615-4c1e-9a96-c3b666d7a222
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12920 ms
Total Talk Time (AGENT): 4160 ms
Total Talk Time (CUSTOMER): 1399 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/380b6663-6615-4c1e-9a96-c3b666d7a222_20250204T17:59_UTC.wav
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[AGENT][NEUTRAL] For calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] I'm sorry, what was your name?
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Hello