AccountId: 011433970860
ContactId: 3800a6e5-35ef-4234-875f-282600df1224
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38459 ms
Total Talk Time (AGENT): 14006 ms
Total Talk Time (CUSTOMER): 23100 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/3800a6e5-35ef-4234-875f-282600df1224_20250212T19:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hey [PII], I'm so sorry to bother you. It's [PII]. How are you?
[AGENT][NEUTRAL] Sure, what's up?
[CUSTOMER][NEUTRAL] Hey, I got an uh old HR manager that moved into a new company. I just wanna see if they have the gap before I call her.
[AGENT][NEUTRAL] Sure, what's the group name?
[CUSTOMER][NEUTRAL] Yeah, simply it's National Jets in [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let's
[AGENT][NEGATIVE] No, not with us.
[CUSTOMER][POSITIVE] Alright thanks alright you take care thanks for everything you do. I appreciate it alright bye you too bye.
[AGENT][NEUTRAL] Ha
[AGENT][POSITIVE] Thanks, [PII]. Have a good one.
[AGENT][NEUTRAL] Bye