AccountId: 011433970860
ContactId: 37cb6d14-970d-4bc3-862e-c82bab103db1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 305950 ms
Total Talk Time (AGENT): 156762 ms
Total Talk Time (CUSTOMER): 153506 ms
Interruptions: 7
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/37cb6d14-970d-4bc3-862e-c82bab103db1_20250326T14:07_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] But the lao.
[AGENT][NEUTRAL] One of the way.
[CUSTOMER][NEUTRAL] I mean just medigan and megaanes.
[CUSTOMER][NEUTRAL] and.
[CUSTOMER][POSITIVE] Yeah, I'm now and I like cleaning.
[AGENT][NEUTRAL] And the cir curing it the other way.
[CUSTOMER][NEGATIVE] Stupid woman deep. No noise.
[CUSTOMER][NEUTRAL] And and and group number.
[CUSTOMER][NEUTRAL] Olali police center, no?
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Policy and Crodos inantinova.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Seizing one.
[AGENT][NEUTRAL] Mu.
[CUSTOMER][NEUTRAL] OK, it's it's see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] S.
[CUSTOMER][NEUTRAL] and guard.
[CUSTOMER][NEUTRAL] The telefonoia decuadrocincocha then youino de rose.
[CUSTOMER][NEUTRAL] Evening dress.
[CUSTOMER][NEUTRAL] Gwynette square 6.
[CUSTOMER][NEUTRAL] Dolu here trend I don't know what to say.
[AGENT][NEUTRAL] This is a masses by verification informacion electronicocuteetina [PII].
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] Last of August.
[CUSTOMER][POSITIVE] And grow you.
[AGENT][NEUTRAL] To for verification of dentist polia um cuandu state lets uh bring the information seguro.
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Um, dejasaberquelia particippa bajo lare de Carrington.
[CUSTOMER][NEUTRAL] No, I, I'm not I don't go yeah I'm gonna go get a clinic. I go get a clinic I yeah, I'm out. I was like one the clinic in [PII] clinic that gives me go go botal no me a tower and in man has a.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Ute ingreson respajininayuscapainialos provedores quesansu insuaria queen alareda Kevington.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] And then.
[AGENT][NEUTRAL] caso lero sip pajin line and lakeleparese I a triplou. I am a public punto come like jeta.
[AGENT][NEUTRAL] That was 3.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][POSITIVE] Well now I can take it all the fun.
[AGENT][NEUTRAL] When I was tra uh condena pajina principal porsoso so the part devajo vacer una lupa conundente verde el meo televadar er clickeso la valevara pajin on the vajaun poquitoivaver una una carta and naranja on the lies search dental provider otelevadar quieso.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] He um.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Verita.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Lola otrapajina de levaar trespasos and est trespasoueing rear la part they a coo coo que reserve.
[CUSTOMER][NEUTRAL] Is it?
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] That's uh that could be.
[AGENT][NEUTRAL] I vaar unalisa entrees as provedoresque pertenes and oque participbajola redeque internallialqueste seguro.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] No, OK.
[AGENT][NEUTRAL] The valalia de los medio quest ensuarquileueer offers to cerviciosineargo inlao the informatmenque and elcasoten noncuentro me queue bring that er queue seguro who said podria pagardeuser is los ervicioslantado ilos queen um um.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] This
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Unservicio stenos mandelamosa reboso de cordolapoli.
[CUSTOMER][NEUTRAL] I am.
[CUSTOMER][NEUTRAL] OK, OK, can you, I think I wanna go there.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] But you're.
[AGENT][NEUTRAL] Get set.
[CUSTOMER][NEUTRAL] Bye.