AccountId: 011433970860
ContactId: 37a5145f-ffaa-4305-98c8-8790f7e354f4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18370 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2341 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/37a5145f-ffaa-4305-98c8-8790f7e354f4_20250124T14:53_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.