AccountId: 011433970860
ContactId: 3757a578-1f99-4e94-b9ab-843bb0cc553e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 394500 ms
Total Talk Time (AGENT): 204646 ms
Total Talk Time (CUSTOMER): 94538 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/3757a578-1f99-4e94-b9ab-843bb0cc553e_20250604T20:31_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] She wanna come.
[AGENT][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] See you don't want to say uh [PII] a clinica dental po poriaiosis.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Yeah no rodore cinco zero ocho.
[AGENT][NEUTRAL] Cinco.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] on the.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Ainslie entre [PII] Virginiacordigo postal venti dress.
[AGENT][NEUTRAL] electronic la.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Delone says [PII].
[AGENT][NEUTRAL] I er and the other is the as [PII] or [PII] and correct.
[CUSTOMER][NEUTRAL] 644.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] In tale [PII] am a public.
[AGENT][NEUTRAL] Ishi.
[AGENT][NEUTRAL] Eva Air.
[CUSTOMER][NEGATIVE] They look no not not you know tenolata specificae for da don't fuck no.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] At the end el donteleo document elabon they say la part super kevin.
[AGENT][NEUTRAL] Ala partapele Carrington.
[CUSTOMER][NEUTRAL] Uh, 3.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, whosto la scientela le [PII] am [PII] con.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Let me.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Permitocar prove and aria communique esta politi particippalare the carrington.
[AGENT][NEUTRAL] Los medios or los los la clinchelegua uh teleporinder banestarbasadi andosopori and brinerleloerviios and palaces reso dos cuatro.
[CUSTOMER][POSITIVE] That's good.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Basinger.
[AGENT][NEUTRAL] Cincodientes.
[AGENT][NEUTRAL] Clinicals paper and uh Brindaistencia dental entreesesa a family rental of Virginia.
[AGENT][NEUTRAL] No telefano is occuatro.
[AGENT][NEUTRAL] Dores 000.
[AGENT][NEUTRAL] The mainten is Spencer Dental.
[AGENT][NEUTRAL] teleno.
[CUSTOMER][NEUTRAL] See they pull back um.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] The prime de la di o circus tress sero sero serosiete.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a it's a cuatro resinue cinco says secinco.
[CUSTOMER][NEUTRAL] Uh huh. I
[AGENT][NEUTRAL] There was
[AGENT][NEUTRAL] Lego unque uh no it's just.
[AGENT][NEUTRAL] Also los Alientes.
[CUSTOMER][NEUTRAL] Yeah, I don't have that.
[AGENT][NEUTRAL] Right
[AGENT][NEUTRAL] No, it's just of memosque mediki bassado el mapala distancia.
[AGENT][NEGATIVE] No sense yeah.
[AGENT][NEUTRAL] Ma
[AGENT][NEUTRAL] When a basicamente los los numero lenalenicasquean and unraio de serodierromiassan here they understood del codiposalquesdo.
[AGENT][NEUTRAL] Um, no, I'm a family dental of Virginiayloroseyama Spencer Dental.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Podios communic osteer questa polia participabajolare the carton parse austambienjola and no problem and lear uh assistance yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Just this.
[CUSTOMER][NEUTRAL] OK, but I'm talking.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK and so much.
[CUSTOMER][NEUTRAL] No, so I and I.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] That's it.