AccountId: 011433970860
ContactId: 375385ea-bd0c-4e05-a0c0-6856146de0b8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2720 ms
Total Talk Time (AGENT): 2011 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/375385ea-bd0c-4e05-a0c0-6856146de0b8_20250414T22:27_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is.