AccountId: 011433970860
ContactId: 37525dc8-0630-4ef6-8cb0-ab57784e6378
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10939 ms
Total Talk Time (AGENT): 3991 ms
Total Talk Time (CUSTOMER): 4599 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/37525dc8-0630-4ef6-8cb0-ab57784e6378_20250424T14:14_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] So, yes, sir. So I'm [PII] calling from provider office checking on claim status.