AccountId: 011433970860
ContactId: 36e53ff7-663d-48c5-8ac4-095c656dfb2e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22829 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2341 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/36e53ff7-663d-48c5-8ac4-095c656dfb2e_20250314T16:33_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yeah, do you call me? hello?