AccountId: 011433970860
ContactId: 36e3500a-05d1-4f4b-b8f7-ebeb5e958f31
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11079 ms
Total Talk Time (AGENT): 5250 ms
Total Talk Time (CUSTOMER): 3101 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/36e3500a-05d1-4f4b-b8f7-ebeb5e958f31_20250303T19:55_UTC.wav
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[AGENT][NEUTRAL] For calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, hi. My name is [PII] calling from Jefferson Dental. How are you doing today?
[AGENT][POSITIVE] I'm doing well. How are