AccountId: 011433970860
ContactId: 36d38d30-1974-40bc-a11c-21cbb4e67098
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 77519 ms
Total Talk Time (AGENT): 21250 ms
Total Talk Time (CUSTOMER): 57569 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/36d38d30-1974-40bc-a11c-21cbb4e67098_20250421T18:58_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey sir, uh, this is C1 International Miami. We recently got a, um, an invoice and it doesn't go through. It looks like our bank got frozen and we received the email.
[CUSTOMER][NEUTRAL] And uh let us uh telling us how to do the submission for the payment. I just wonder if you want to do the ACH uh to pay today, you're probably gonna receive the money 2 or 3 days.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And uh either, so just want to confirm there's no other late fee if you guys receiving after 3 days.
[AGENT][NEUTRAL] I would have to double check on your group and get you over to somebody directly in billing to confirm that. Do you have the group number?
[CUSTOMER][NEUTRAL] I think it should be fine. OK, the group number is I have the customer ID is uh 0006385967.
[CUSTOMER][NEUTRAL] I think it should be fine because I read the emails the funds must be received within 10 days should be the ACH should be works, yeah.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] Yeah, so if it, yeah, that would be totally fine then if it gives you that, yeah, not a problem.
[CUSTOMER][NEUTRAL] OK, then. OK, we'll pay by ACH. OK, thank you.
[AGENT][POSITIVE] Sounds good.