AccountId: 011433970860
ContactId: 36acf4d5-28c6-4871-9ae0-b234379ce907
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26280 ms
Total Talk Time (AGENT): 11900 ms
Total Talk Time (CUSTOMER): 17381 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/36acf4d5-28c6-4871-9ae0-b234379ce907_20250430T20:05_UTC.wav
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[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Good afternoon. Thank you for calling ATL. This is [PII]. How can I help you? Yeah, hi, my name is [PII]. Could you help me out with the claim status?
[AGENT][NEUTRAL] Uh, [PII], uh, can you please adjust your headsets and there's an echo in our call. I can't, I'm hearing everything I say.
[CUSTOMER][NEUTRAL] Uh, [PII], uh, can you please adjust your headsets, and there's an echo in our call. I can't. I'm hearing everything I say.