AccountId: 011433970860
ContactId: 36a4444b-e610-474b-8ce5-1804ed16d641
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32930 ms
Total Talk Time (AGENT): 21118 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/36a4444b-e610-474b-8ce5-1804ed16d641_20250115T16:43_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Uh, sure, if you can hear me I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.