AccountId: 011433970860
ContactId: 368df195-95ff-41e2-83f4-8df85f40226f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 201740 ms
Total Talk Time (AGENT): 84792 ms
Total Talk Time (CUSTOMER): 88864 ms
Interruptions: 1
Overall Sentiment: AGENT=0.6, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/368df195-95ff-41e2-83f4-8df85f40226f_20250306T19:33_UTC.wav
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[CUSTOMER][NEUTRAL] la la.
[AGENT][NEUTRAL] Saturday.
[CUSTOMER][NEUTRAL] Ola er [PII] so [PII] meporisa necesito er Carlos beneficios for a paciente.
[AGENT][NEUTRAL] number.
[CUSTOMER][NEUTRAL] See, it's Crodos sincuenta.
[CUSTOMER][POSITIVE] Exactly.
[CUSTOMER][NEUTRAL] Ogena n a lame mama ellulonmero ocho.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] telephone and connect.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Clares recerocinco [PII] extension [PII].
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Ilatigra.
[CUSTOMER][NEUTRAL] It's a it's a.
[AGENT][NEUTRAL] OK, [PII] system about let me confirm my portfola complete question.
[CUSTOMER][NEUTRAL] Clarky momento Seamma [PII].
[CUSTOMER][NEUTRAL] I reelsa.
[AGENT][NEUTRAL] Just.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][POSITIVE] Perfect. the getting for circatura is solamente quesa it's just a disclaimer.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] The police effectivo del primao de Julios.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] It's like the, uh-huh, inventor.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Um, can one beneficial in particular cirquelalia.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] See, uh, cure eco-payment is that for a visit for a specialista.
[AGENT][NEUTRAL] Uh, metemoqueno la poliao el pagorenza paralos mitos prose and redo la visitency.
[AGENT][NEUTRAL] Is to maximize sincuenta larediars.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Like to think that the.
[CUSTOMER][NEUTRAL] OK, may permit is unicoau and Lia.
[AGENT][NEUTRAL] Take a look. [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, [PII] bueno is uh the information you can just confirm us in I mean the two number.
[AGENT][NEUTRAL] My number is.
[CUSTOMER][NEUTRAL] No, it's a uh reference code, the stajama.
[AGENT][NEUTRAL] Come.
[CUSTOMER][POSITIVE] La fecha to Nombre perfecto. OK, I'm muchcha gracias.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] It was the by the child.