AccountId: 011433970860
ContactId: 36697b33-1bf0-43bb-99f3-d566da4fc472
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 178039 ms
Total Talk Time (AGENT): 8230 ms
Total Talk Time (CUSTOMER): 61792 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/36697b33-1bf0-43bb-99f3-d566da4fc472_20250505T16:57_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah, no, I don't have.
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK, my first name is uh [PII].
[CUSTOMER][NEUTRAL] I spell it for you. [PII]
[CUSTOMER][NEUTRAL] And uh do you want me to give you my ID number?
[AGENT][NEUTRAL] Um, sure. Can I get your, uh, what was your last name, please?
[CUSTOMER][NEUTRAL] My last name is [PII]
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] [PII] again I.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] People.
[CUSTOMER][NEUTRAL] You begin napa uh persona in in napa sad person so I take your.
[CUSTOMER][NEUTRAL] and the person uh in person.