AccountId: 011433970860
ContactId: 3663a4cf-fbb9-4487-8411-f17c025f5749
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 574750 ms
Total Talk Time (AGENT): 230594 ms
Total Talk Time (CUSTOMER): 349683 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/3663a4cf-fbb9-4487-8411-f17c025f5749_20250128T14:34_UTC.wav
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[AGENT][NEUTRAL] about American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Oh, for that one of the Monica que mira oscient deli no mepaciencia porque commocommo no alto es nostament for solo ja mirao you are to in and a clinical certo you pass me a good apple.
[CUSTOMER][NEUTRAL] In in a good peroresua OK I me one said texter commota pero er mere chasaron la la tajeta metogo queer pagotadores de micio porque me here don't care it's a tatalo.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] And you scopago to mela la ta quiro clamatolo was a lottorino textertenas in cuenta cosita querioteritatenas in cuenta tiendes.
[AGENT][NEUTRAL] I see, no, no, the procoe call sir.
[CUSTOMER][NEUTRAL] No no grimy grass grass.
[AGENT][NEGATIVE] Oh no.
[AGENT][NEUTRAL] Let's see, um, what is the number of the police are for for.
[CUSTOMER][NEUTRAL] Mira a numeral numerapolisa erendo serodosquaarent siete no entosquaarenta say em ele siete.
[AGENT][NEUTRAL] It's a nombrefechanacimento.
[CUSTOMER][POSITIVE] Thank the others and let them know in touch and I think.
[AGENT][NEUTRAL] Yes no telephone.
[CUSTOMER][NEUTRAL] It's ero shenta say say theta or shentaiete dress.
[AGENT][NEUTRAL] My cards to the directionic or electronico.
[CUSTOMER][NEUTRAL] Claro is uh me direction is scientoses ever sero uno so we do taocho a sweet homestead reres er reso.
[AGENT][NEUTRAL] OK, gracias in [PII] toonna visa on the ergia here right even promiento, OK.
[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][NEUTRAL] here androsemiento the examine the texter is a me so and ula oratorio and mula orator.
[AGENT][NEUTRAL] OK, so no poaos beneficio asta queresciao el reclamo see mhm it's alcoqueting OK uh-huh.
[CUSTOMER][NEUTRAL] No that that you see.
[CUSTOMER][NEUTRAL] You want to have
[CUSTOMER][NEUTRAL] Except quiro quepaquelaya porque paraque condos paraquepas porquesque I mean memos.
[AGENT][NEUTRAL] See, but um
[AGENT][POSITIVE] OK, not a problem.
[CUSTOMER][NEUTRAL] It's like that.
[AGENT][NEUTRAL] Este so differentes beneficios pala consultasi [PII] la consulta es a parten no la corimos pero para prosedi miento um le curimos ento sincuenta dolares portos parada la pa uncopago unducioloqueleamman coinsurance um.
[AGENT][NEUTRAL] So the pending loos by cobras proento silo rimos si la consulta no.
[CUSTOMER][NEGATIVE] OK, but you mean that your nose like I don't the jo and punto yo yo porquesque your a your not to a consulta condi you two full like sanit here on el copago elexan so no ta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] oh no no it's a it it it can be a document you know say.
[AGENT][NEGATIVE] Si uh-huh pola reclamacion, but it's its ninosiamarron so nose alamajonotala pele nose or um mhm soloque to via care yammarle aloica uh-huh Ivaraos una factura de tayada.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So much.
[CUSTOMER][NEUTRAL] Do
[AGENT][NEUTRAL] Con el diagnostico el dinostico uh-huh el dinostico ismportantesinel el reclamo seva negar.
[CUSTOMER][NEUTRAL] Your tenomira
[CUSTOMER][NEUTRAL] Oh, that
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] Uh, OK, yeah, the, they are not.
[AGENT][NEUTRAL] synostics, uh-huh.
[CUSTOMER][NEGATIVE] But no stick, OK.
[AGENT][NEUTRAL] Los Ioso and sue ala bisita is the conneo i colaopio seme mentoque etna um conlaopia de loquepago etna so those documentcomo los poo enosapajina de Apele los poeacia or los pomanda por correo um.
[CUSTOMER][NEUTRAL] And I said Iacopaina pay yes.
[AGENT][NEUTRAL] Uh, yes, IME.
[CUSTOMER][NEUTRAL] I am.
[AGENT][NEUTRAL] Public
[CUSTOMER][NEUTRAL] Asthma?
[AGENT][NEUTRAL] Punto com per notemocor electronico um loanes parapode pao regist.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Alright, Hota is hotta Milenaogenta Cinco be uno aroaji me punto.
[AGENT][NEUTRAL] OK, um, melorepito naves mashota.
[CUSTOMER][NEUTRAL] He is hotta Milena ogena cinco be uno aroa you my punto con cuenta quinola ritadomioes alto.
[AGENT][NEUTRAL] No, you're not eno questagritado muchos.
[AGENT][NEUTRAL] Is Steve on that.
[CUSTOMER][NEUTRAL] Yeah, that's mucho you go you're not for lien we can porque it says uno yayama is rapi know no no you it's only me.
[AGENT][NEUTRAL] Why, you'll see, you'll see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See Leera Pcor electronico Sohota [PII].
[CUSTOMER][NEUTRAL] Isomic.
[AGENT][NEUTRAL] Yes, [PII] [PII].
[CUSTOMER][NEUTRAL] She is hotta [PII] [PII]
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm. See, so loquevaer is um, siba, uh, a la pajina the web sevarease corre electronico.
[CUSTOMER][NEUTRAL] OK, well, it that that this school to my podcastsalia to my point and uncorre electronico amicorreo con con la pajina.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No, nothing on that city, so.
[CUSTOMER][NEUTRAL] At the moment, yes, pero lucky you it's been only 24.
[AGENT][NEUTRAL] See, it's a tarta tambien croque.
[CUSTOMER][NEUTRAL] Oh, like that it, that's it, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh yes, come on scare rescue your makeque Santas and I said it se secur punto and plug punto con.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] See, mhm, yeah, he is on the sebare he's right yeah Iovilosocomos sacava de ira la visa here erna novatener la coopia loqueospagaon porqueso on processo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, so, mhm, asa asaquios vile etna yentoses, um, aiba posaallaopia conos olemandauna por correo condocomo cona factura detaada uh nosan mandala reclamacion is the algo que pagamos CSL prosedimiento entos de resamoso taolarele madamouncheca tocasa.
[CUSTOMER][NEUTRAL] The.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh yeah, and tiendo test testing okyma de tajala facturtajay nospio.
[AGENT][NEUTRAL] C, C.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Benzao tauna preunta it's it's illegal or yocommolientecomojoseueva erto it's no sorry it's illegal gravala jamara.
[AGENT][NEUTRAL] No, you're not say so.
[AGENT][NEUTRAL] Noosaz on the yama etaministangravadas mhm.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh yeah er OK OK perfect well no no metro lot senor contest no que no cambiando condo this.
[AGENT][NEUTRAL] C.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So you know personafia connaliapele so no I don't know so.
[AGENT][NEUTRAL] Sierra Premera, uh-huh, it's on the individual. Uh-huh.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, OK, OK, yeah, you know, opotami numerous seguro for me and bro.
[AGENT][NEUTRAL] Enra de seguro completo mhm.
[CUSTOMER][NEUTRAL] Telecom segulo social.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bueno mujeres peroque era gracia so you.
[AGENT][NEUTRAL] You see
[AGENT][NEUTRAL] Cucosayama, OK.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][POSITIVE] I much hermoso.
[AGENT][NEUTRAL] I see you o gracious mad American public life bye.
[CUSTOMER][NEUTRAL] But, yeah, yeah.
[CUSTOMER][NEUTRAL] My child.
[CUSTOMER][NEUTRAL] It's the Yamada they degravase.