AccountId: 011433970860
ContactId: 36631a24-f0b0-4296-9e63-f76e7eeaf336
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 163940 ms
Total Talk Time (AGENT): 63033 ms
Total Talk Time (CUSTOMER): 69655 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/36631a24-f0b0-4296-9e63-f76e7eeaf336_20250415T20:05_UTC.wav
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[AGENT][NEUTRAL] That's is by American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The new state.
[CUSTOMER][POSITIVE] Good graciodiosyamando porque semeborro lane foracion caviaoficagusting tepaciente.
[AGENT][NEUTRAL] OK, it's to call the number or telephone.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII] says Cincosietere says.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Gracia number police power.
[CUSTOMER][NEUTRAL] It's loquesemero so nose necessita and me.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] OK, you know nose yeah.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No, your number?
[CUSTOMER][NEUTRAL] But no see [PII] [PII] edo [PII].
[AGENT][NEUTRAL] No, no pueo. So what um le so or video of of the eo.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] It's O V I E D [PII]
[AGENT][NEGATIVE] Oh I mean I'm lying list.
[AGENT][NEUTRAL] Well
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Porquetenemos and tambien.
[AGENT][NEUTRAL] So con or video [PII] no contraonnada inno maspemos buscarconel nombre in Seguro Social nombre la compania de press on the travaja.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well no estolaer mas porque but letsques on the o.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is it do telephone.
[AGENT][NEUTRAL] No con telephone conociel nombre queen nombre de de la persona car canola polisa.
[CUSTOMER][NEUTRAL] Uh, to see.
[CUSTOMER][NEUTRAL] OK. Ojo de la mama Leslie Ortola ah [PII].
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Tampoeia malesa use pupy little informacion.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Ipolauco.
[AGENT][NEUTRAL] No, they go nombrerosocial or um bajo nombrela [PII] poquito mas complica.
[CUSTOMER][NEUTRAL] It's a year to Talacinco.
[AGENT][NEUTRAL] As a last income. Mhm.
[CUSTOMER][NEUTRAL] OK, Gracia [PII] bye.
[AGENT][NEUTRAL] Yeah yeah.