AccountId: 011433970860
ContactId: 36306aa1-4b32-4f8a-8b43-09244ae061db
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3539 ms
Total Talk Time (AGENT): 2989 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/36306aa1-4b32-4f8a-8b43-09244ae061db_20250623T19:13_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?