AccountId: 011433970860
ContactId: 360e6964-ff45-4678-ad51-e3ce2c0079b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32130 ms
Total Talk Time (AGENT): 719 ms
Total Talk Time (CUSTOMER): 441 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/360e6964-ff45-4678-ad51-e3ce2c0079b4_20250428T18:31_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Mhm.