AccountId: 011433970860
ContactId: 3609c282-c628-4a6e-ae5c-dfd5e81d6db3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 373160 ms
Total Talk Time (AGENT): 91441 ms
Total Talk Time (CUSTOMER): 85360 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/3609c282-c628-4a6e-ae5c-dfd5e81d6db3_20250612T13:08_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] One of the [PII].
[CUSTOMER][NEUTRAL] I see, so.
[CUSTOMER][NEUTRAL] ta pa pa er er laid the group and the travajo in uh normal travao user name and password or email strava tra the boarmi email your password or deliorement no matter how.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] In the end, uh.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEGATIVE] She does ino uno erro.
[AGENT][NEUTRAL] From.
[AGENT][NEUTRAL] [PII] lano [PII].
[CUSTOMER][NEUTRAL] Bigocorp.
[AGENT][NEUTRAL] [PII], correct?
[CUSTOMER][NEUTRAL] All right. Mhm.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] But in the end.
[AGENT][NEUTRAL] He silent.
[AGENT][NEUTRAL] Almost in a [PII] is ir a lapaina principal.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, I insist.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] The la part is to create your OSC account.
[AGENT][NEUTRAL] Then go el Grupo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I eel re electronico associal la cuenta.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Right yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Complete your account.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] My video on the right name, no, I never know but I.
[CUSTOMER][NEUTRAL] Fine.
[CUSTOMER][NEUTRAL] And uh
[CUSTOMER][NEUTRAL] No, there's a bit no verification, OK.
[CUSTOMER][NEUTRAL] 171.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Alright for verification.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, yeah, so then.
[CUSTOMER][NEUTRAL] and
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] looking on on this.
[AGENT][NEUTRAL] C and a part on this uh go to group.
[AGENT][NEUTRAL] Leva access to and.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEGATIVE] Temejo.
[AGENT][NEUTRAL] See when I sign a dashboard for that uh be una part there is a go to group wasteleva click I.
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] You awa allows invoices.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] All employees
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, I used to play for my boys.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK perfect we'll check it out here.
[AGENT][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, it's
[AGENT][NEUTRAL] S.
[CUSTOMER][NEUTRAL] OK.