AccountId: 011433970860
ContactId: 360565a8-1263-43b8-a4ba-4684943b3e22
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 166160 ms
Total Talk Time (AGENT): 66399 ms
Total Talk Time (CUSTOMER): 88229 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/360565a8-1263-43b8-a4ba-4684943b3e22_20250311T18:37_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] And assist me in my American public life. My I'm just [PII].
[CUSTOMER][NEUTRAL] [PII] then.
[CUSTOMER][NEUTRAL] Yeah, my number [PII].
[AGENT][NEUTRAL] It's soresu propolisa or parted on group.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] No, no, um, no, no, a group or group is all sinore.
[AGENT][NEUTRAL] Well
[AGENT][NEUTRAL] Creusapolisa the police identific car.
[CUSTOMER][NEUTRAL] Ex
[CUSTOMER][NEUTRAL] No, it's it's, it's the only [PII].
[AGENT][NEUTRAL] Detas.
[CUSTOMER][NEUTRAL] Can I sit at all.
[CUSTOMER][NEUTRAL] So you think like outpatient benefits is this.
[AGENT][NEUTRAL] CSS, mhm.
[CUSTOMER][NEUTRAL] Ah, OK, Crodo on nose.
[CUSTOMER][NEUTRAL] Unore quattro size.
[CUSTOMER][NEUTRAL] Emailocho email yet.
[AGENT][NEUTRAL] It is.
[CUSTOMER][NEUTRAL] See the Rangers in going this size.
[AGENT][NEUTRAL] It's a telephone.
[CUSTOMER][NEUTRAL] No [PII] er.
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEGATIVE] Um uh Roc dementejousia la polio sabsillo esos automatico cuandojola ala renova orquezmarata no ok [PII].
[AGENT][NEUTRAL] Um, it's a camiloqueseor part sutravajoi loas and entosotolemandamosunannuajeta as the orita no te viendoqueamos agricados esposo thelia no maisparte.
[CUSTOMER][NEUTRAL] No, because I mean I a blue image, you know, because he's a tower.
[AGENT][NEUTRAL] Floria um esotra compania apar no sotros so to nomorecido la la notification.
[CUSTOMER][NEUTRAL] Might not see
[CUSTOMER][NEUTRAL] They do the resita revia notification.
[AGENT][NEUTRAL] The Sutravajo.
[CUSTOMER][NEUTRAL] Oh no, OK, yeah, Lisa opense automaticamentequea wando 11 circambia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh OK, no salvoquera electronicamente partes su travajuan no sotros.
[CUSTOMER][NEUTRAL] Perry Comolo is a travel in check.
[CUSTOMER][NEUTRAL] I travel the paychecks or website.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm no it's a police a quetine conosos for partes su travajo yeah yes on the entrala communicaciones the os anosotros.
[CUSTOMER][NEUTRAL] OK, tell me is in my gracias, OK.
[AGENT][NEUTRAL] I see another, but in the end I just be in that American public life advice.
[CUSTOMER][NEUTRAL] Bye bye OK bye bye.